Laundrapp
Sebastian
RJ
"Easy to use app"
Easy to use app, excellent service, always on time, always cleaned to a high standard.
Helen Vickers
"Used laundrapp to launder two sets of…"
Used laundrapp to launder two sets of duvets and pillows. Great service, very clean bedding and so convenient!
Pablo
"Excellent performance"
Excellent performance. Started using it for extra items but given the quality of service and their never late policy I now get my laundry cleaned every week. Would recommend for everything.
Joshua
"Exquisite service, incredible convenient and very good pricing."
Exquisite service, incredible convenient and very good pricing.
Irina
Cla
Elaine
"Do not use"
Do not use!
They lost my laundry, and provided no explanation for it. I then had to constantly contact them to ask where my laundry was, and was strung along for weeks about some "other customer" having it. They didn't even apologise! I eventually pushed for compensation, which they agreed to pay me (less than the amount of my lost laundry I should add) and then they didn't bother to pay me! They started ignoring my emails and when I called them they told me that they didn't know when they could pay me, as there were so many other customers also awaiting compensation (not a great sign!) I am now in the middle of taking legal action against the company, so I'm surprised that it has got so many good reviews. Trust me, the customer service is appalling, and they do not care about treating customers with basic courtesy.
Matt
David
"I was a regular customer for years but…"
I was a regular customer for years but I have now deleted the app, as I handed the firm dry cleaning (I usually only use the ironing service) and my dry cleaning came back entirely uncleaned. After messaging the helpdesk I heard nothing back and I guess this is because the firm went into administration. Never the less I am very disappointed in their terrible customer service after years as a regular customer.
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