"First order- the one hour collection…"

First order- the one hour collection and delivery slot that was available-WAS NOT when I tried to proceed and pay. The driver for the collection was more than two hours late. Extremely RUDE. It was my first collection and I did not have the branded laundry bag and the collection driver was outraged by this. let's see how the clothing is returned but for now, I do not recommend this app. VERY UNPROFESSIONAL!

"I am happy with their services overall"

I am happy with their services overall and I don’t understand why several people left bad reviews.

I have been using Laundrapp for several years and living in two boroughs of London, they are always on time and it’s so convenient that they collect at your door and deliver back at your door.
I mostly use them for bedding, duvets and bid bed covers that I can’t put in my washing machine.
I’ve also used them in the past for coats and decided to give them two coats last week. Everything was fine.

I have to say that maybe the service is not as “gold” as it used to be but only because for some reasons they have decided to save money on the packaging. It used to be all fully branded and the covers stronger, now they are using normal transparent packaging as any launderette in the high street would use. No problems though.

"I’ve been extremely pleased with this…"

I’ve been extremely pleased with this service. My laundry is always collected and returned when they say it will be. The cleaning and packing is excellent. Staff are friendly and responsive.

"Do a really good job of cleaning our…"

Do a really good job of cleaning our bedding.

"Shocking service"

Pick up Wednesday .. late then drop off cancelled and delayed 2 more days . Disgraceful service … had to buy clothes for the weekend. £5 compensation shocking. Would not recommend as you just cannot be trusted with the service .

"Very Slick!"

Very Slick!

Simple/easy to use app
Get communication
Helpful support staff
Good value for money

"Very reliable"

Very reliable. Shirts well cleaned. Nice pick up drivers.

"Excellent service."

Excellent service.
Clothes neatly folded. Texts to keep updated of collections and deliveries.

"Super friendly driver and speedy…"

Super friendly driver and speedy service! Quick turnaround with the redelivery and my clothes have come back in pristine condition.

"Horrible Experience."

Horrible Experience.
I wanted to dry clean a quite expensive trench coat and they burnt the colour, it was beige and became grey. Irreversible error. They told me if they can see it again to determine if it was their fault so I gave it to one of their drivers. a couple of days later, they accepted the error as theirs and asked me for more information about the coat. My mom bought it as a gift for me 4 years ago or so, around £200, it was in perfect condition. They offered me £17 in return FOR THEIR MESS UP, just insulting. But the worst thing is that I'm still trying to recover my coat because they don't want to give it back. I know i's ruined but IT'S MINE!! Give me back my coat!!