"Aisha was great assisting me with a…"

Aisha was great assisting me with a review of the new platform.

"Friendly"

Friendly, quick at responding and knowledgeable.

"Great service"

Farouk's expertise and clear explanation of the legalities surrounding my query were invaluable. I am thoroughly pleased with the service provided.

"I find the system easy to use and an excellent helpline"

I find the system easy to use and any information I need is readily available for me to download and to put into our company format. I have had access to HR Inform now for 6 months and I have used the help line 4 times. The advice has been very good, there are knowledgeable people on the call who can provide advice on some difficult situations. I use this platform in addition to my CIPD membership and I feel I am receiving a good service and value for money.

"Very helpful and raised related points"

Laura answered all queries I had about the particular issue and also raised some other points that were related. She spent the time necessary with me, without it feeling rushed and was very helpful.

"HR-INFORM Review"

Call from Rohit James to check I was finding the content and navigation through HR-INFORM as expected and to ask if I had any suggestions for improvement. Good customer care.

"I put our trust in all things…HRi"

I have put my trust in all things Employment Law to HRi

When I have the need to reach out to the HRi Team for assistance, they demonstrate complete professionalism, expertise, and a genuine commitment to resolving any issues.

What truly impresses me on each and every requirement is their exceptional customer service. The team always takes the time to thoroughly understand our requirements and tailor support to meet them. The team are patient, attentive and always possess a genuine desire to help.

Thanks HRi Team!

Rachel

"Only giving 1 star because I cannot give 0"

Only giving 1 star because I cannot give 0. i joined through CIPD - Using for nearly 12 months and the service has only gotten worse. Takes ages to find my account when I phone. If I'm put through to Peninsula they won't deal with me at all because none of my credentials match. It is not a 24/7 service because there is rarely anyone available when you phone. If you request a call back they never call you back. If someone is available it is usually for absolute basic queries only. The info in the templates on their website is not reliable. I highlighted errors on their forms to them - no changes made, so anyone relying on these forms will end up in trouble down the line - one in particular was the changes to the statutory sick leave entitlement - wrong number of days for 2023, 2024 was included in the template - unsure if this was ever updated

"Poor customer service and very unprofessional "

I cancelled my annual subscription and received a confirmation that it would be cancelled in due time when the contract expired. Unfortunately, they still renewed it automatically and took my monthly payments. When I tried to get my refund, they made it very difficult and though it’s an affiliate of CIPD, you can simply get the same info from other sources for free or otherwise there are other providers who can provide better service and content than this company. Do not subscribe to this company unless you want to be scammed.

"Stay Away !!! This is really bad service"

Update: 06.12.2023: the CIPD HR-Inform team contacted me and they put me on a shorter period contact and they did apologize for ignoring my emails and for the miscommunication. Which was fine as I only wanted to resolve my issue. Thus I changed the rating to 3 stars.

This is really bad service. I asked them to cancel my services and happy to pay any outstanding fees to break the contract prior to end date and based on their terms and conditions this is allowed but they are ignoring me. Dont use them please stay away from them