"How not to buy a 13Kg orange Calor gas bottle"

Step 1. Call the Chorleywood store.
'Yes we have five of these.'
Step 2. Visit Chorleywood store with old bottle.
"That'll be 49.99, we'll put the full bottle in your car for you."
Step 3. Get home. Remove bottle from car. They loaded me an empty bottle!
Step 4. Call them.
"So sorry, bring it back snd we'll change it."
Step 6. return empty bottle to shop.
"We don't have any of those. You'll have to take the empty away again.
Step 7. Drive home, again. Go into garden and scream.......

--Good old Trustpilot.-- Lords called me the very next morning to apologise and to get it sorted.
My screaming fit is over and they have reassured me I will get my gas bottle. -- Now THAT'S good customer service.

"Everything was 1st class"

Everything was 1st class

"Item not in stock but very helpful and…"

Item not in stock but very helpful and efficient and actually arrived ahead of time indicated

"Great product and service"

Great product - Le Creuset. First class service and communications on mail order status. Highly recommend.

"Amazing service and great product"

Amazing service and great product. They delivered so quickly, cannot recommend highly enough.

"I was concerned when Lords explained…"

I was concerned when Lords explained that they were having stockist supplies which would cause delays. However they kept me informed and the creuset pan arrived in good time. Very happy

"Great"

Great, quick and friendly

"Great all round service."

How refreshing to deal with a company who actually cares about their customers! Their customer service is helpful, friendly, respectful and prompt with great communication. What more could you ask? Highly recommended!

"An element was missing from the box…"

An element was missing from the box which was forwarded on by the next post and an apology via email. Excellent!

"Fantastic service"

Fantastic service, arrived next day, would highly recommend.