"Erin helped search for what we needed…"

Erin helped search for what we needed to make our vacation good....hopefully with no more surprises.

"SCAM CROOKS BEWARE "

Don’t book with this company. I made the mistake of booking and immediately tried to cancel upon realizing that there was a mandatory presentation that was 90 minutes long on a day I already have commitments for. I was told they would not cancel and if I didn’t show they would charge $500.00 and if they can’t collect they will send you to collections. Please don’t use them. It is not like trivago or agora.

"Very Disappointed!!!! "

My husband and I traveled from Chicago to Vegas in hopes of having a great experience in Las Vegas and was highly disappointed. Although, the travel presentation went well, we were disappointed that we were promised specific things in our package ($100 gift card, live show, free 4 day/3night vacation package, and a refund of $149 for signing up) and VO failed to deliver on what they promised. There were hidden fees when we reserved our hotel and was told that because they use a 3rd party service that there was nothing that could be done. Then we were informed that we would be given tickets to see a live show, (which was a part of the package deal that we signed up for) and was told that the performance was cancelled due to construction, which was not true at all because we checked and there were performances available for the show the entire weekend. After the time share presentation we were treated rudely by the woman at the desk, when we asked how would we be refunded for attending the presentation. We reported how rudely we were treated and was told "I know who you are talking about". Lastly, we still have not received our parting gifts or refund for attending the presentation.

I have attended several time share presentations over the years and I have never experienced anything like this. We were told by the customer service representative that "I am not going to argue with you" because we explained to her that we see that the show in question was available, but she insisted that it was cancelled due to the facility being closed for construction.

To sum it up we will not be traveling using the VO service because the service was horrible and they do not hold true to what they offer.

"Everything went great"

Everything went great! Your representative was fully knowledgeable about your packages available for booking reservations.

"Nanette was very patient with my…"

Nanette was very patient with my questions and explained how things worked, she was very helpful and encouraged me to reach out anytime, very understanding voice as well. Thank you.

"Didn't use company but I analyze such…"

Didn't use company but I analyze such things as enforcements and also reviews to look for obvious fraud.

As I don't want to alert this offending company as to the clear dead giveaways, be rest assured the 5 start reviews are planted.

"Stay away from the scamming scums…"

Stay away from the scamming scums they’re unprofessional when calling customer service even if you don’t confirm/authorize you still get charged Kaitlyn (manager) ignorant and rude. Save yourself the headache and scroll through their website.

"Would give zero starts if I could"

Note that all of their 5 star ratings are for customer service and initial interactions but no real clients yet? They're either incentivising people to write reviews or they hired robots. This company is a scam, they do not over discounted rates if you look up places on Google Expedia etc you will see the prices are the same so you're saving nothing and if anything VO is more expensive. Also they lie about the credits they give you they cannot be used how they claim. Run away, quickly!!

"They charged me 500 USD for not showing…"

They charged me 500 USD for not showing up on some presentation I didn‘t even know I had to visit. Yes I agreed on their programm rules but as a not fluent english speaker i simply didn‘t got that.
I‘m asking myself what else have i signd on this agreement. Will I get charged if I let the fridge door open for 15 seconds?

"the person I spoke with gave me a lot…"

the person I spoke with gave me a lot of time and worked hard to help me ..