"really helpful Shubhangi A"

really helpful Shubhangi A

"It was very wonderful experience with…"

It was very wonderful experience with chat services. Mrs Shubhangi A is helping me with simple instructions that helped to activate my SIM card and keep my account active here in Australia. A big thank you Shubhangi A for your brilliant response. Appreciated.

"Kuldeep was very professional and…"

Kuldeep was very professional and helpful. Great knowledge of products and services.

"Ashkay was very helpful in assisting me…"

Akshay was very helpful in assisting me to activate my SIM

"JATIN REDDY helped me set up a new…"

JATIN REDDY helped me set up a new payment type as my husband has died and my phone us very important

"kindly"

kindly，thanks a lot

"Prachi was very helpful in resolving my…"

Prachi was very helpful in resolving my issue. 5 stars to her.

"Feedback on Chat experience with Lebara Agent Akshay"

Akshay did a great job attending to my complaints today.

"My charge card was invalid "

I was given all the information I needed in a very polite manner.

"I am not smart when it comes to anything techy"

I am not smart when it comes to phone/tech stuff. I ended up with several Lebara accounts which I couldn’t link. Vishnu helped me to sort a new account with a new email which I can now use. Yay. Vishnu took my call and patiently stayed on the line giving me step by step instructions to set up my new (3rd) lebara SIM. He called me back after I inserted the pin and made sure I was good and it was working! Also, I had purchased a top up from a 3rd party (by accident) which I will now try to get refunded He explained how the top up I’d bought wasn’t through lebara and didn’t show on my account. He was helpful with his advice on how to try to stop that auto top and get a refund on the already paid £5. Super helpful!! Thank you Vishnu