"Poor customer service"

Such a shame as Warm Glass were always really good. When you are buying I suppose they are, when your not happy with something, clearly not.
I am still waiting for the Customer Service Manager to respond to my email!

"Excellent service"

After ordering for delivery for several years, last week I clicked and collected. A minor problem was quickly rectified by the lovely Diane - a credit indeed to the business. All staff friendly, attentive and helpful in person as well as by email and phone.
Quality products competitively priced.

"Novice glass fuser"

I’m new to glass fusing and found this company on the net. Thank goodness I did, because with the tutorials on popular media and on the Warm Glass website I managed to understand a little more about what I was trying to do and the theory behind the process.
Warm Glass have processed my orders with 3fficiency and speed and all orders to date have been received between 24 and 48 hrs.
I thoroughly recommend this company and will continue to order from them alone.

"I bought colours for earth sampler kit…"

I bought colours for earth sampler kit and it arrived exactly when the said it would and was packaged very securely, i will buy from them again.

"ABSOLUTELY BRILLIANT"

From your 1st order to your 1st crack - you will receive only the best!!
They also run master classes to help you but they have brilliant technical support at hand as well. Chloe has been helping me & I honestly can’t believe the brilliant level of service. Thank you

I forgot to say - Warm Glass also gives me a discount- initially 5% now 10%. This is excellent especially giving increased cost of mortgages. With warm glass the more u buy the less u pay.

I have to repeat - I’ve had maybe 10 interactions with Warm Glass since May. Each & everyone has been excellent. Their product range is also extensive & I’ve been able to extend my knowledge just through browsing their site & trying new things like glassline paper & pen,

"Came back to use my voucher and it had expired."

Came back to use my voucher I received after receiving broken glass (after about 1.5-2 years) and it had expired 😭 I generally buy a bulk quantity of glass every two or three years for my small projects. Recently I've switched to buying smaller quantities off eBay to reduce the risk of loss and having to spend more money just to get my money back!

Edit: this is the email I received
Message:
We're pleased to offer you a Gift Certificate
Voucher Amount:
£12.00
Voucher Code:
*********
How to redeem your voucher:
1. Visit Warm Glass UK and choose from any of the thousands of products across our website (excludes further Gift Vouchers).
2. When you get to Step 3 of the checkout, enter your Gift Voucher code: *********
The full amount does not need to be spent in one go - your voucher balance will stay on your account until all the credit has been used. If you have any questions, or need help deciding what to buy, give our friendly team a call on 01934 863344 and we'll be happy to help!

Happy shopping,

End message

As you can see there was no expiry date included I hope that you are correct and you have updated your system.

"The website is far too slow"

The website is far too slow. It’s painful attempting to order anything at the moment. My wife gave up in the end.

"Great service"

Although the glass did not arrive on the day paid for, Warm Glass rectified this with no difficulty. The glass came to me well packaged and was really beautiful. Some of the economy packs I ordered seemed to be very good value indeed! They seem to deserve their good reputation and I will be making them my "go to" supplier.

"This is an excellent company"

This is an excellent company. They have an amazing range of glass and accessory products. The staff are extremely helpful and knowledgeable. Highly recommended to all glass fusers.

"Fulsome praise"

Can not praise this company enough. I live in Ireland. Its hard to access this craft material. All deliveried are correct, prompt and eco-friendly in so far as possible. I haven't ordered since Brexit but I have received emails updating me with info relating to this matter.