"Great service"

Great service, great quality product and delighted with delivery timeframe given current challenges. Highly recommended

"NEVER USE THEM!"

NEVER USE THEM!

Awful service - I ordered a garden furniture set a few weeks ago - as the delivery date is not mentioned on the website or the confirmation e-mail - which in itself is not acceptable. I got in touch with the company to find out when they plan to deliver, we agreed on a delivery date which was confirmed in writing. As the set did not arrive and I haven't received any e-mail, call, text I got in touch with them again only to find out that however they happily took my money away (GBP 600) the set is not in stock and they cannot deliver. Had I not called them would they ever have planned to let me know that they cannot deliver the set, or were they simply going to keep my money? This is absolutely not acceptable.

The quality of the customer service is very low - first they said they don't have any details on my order as they only look after the transport / delivery part but then they could manage my refund request (actually you have to explain why you need a refund for something which has never been delivered).

All the reviews are so bad about this company, I should not have given a chance to them.

"Poor service"

Poor service, I ordered a Rattan sofa set (the Lisbon) after liaising with a member of staff over the phone l was told that the charcoal version was out of stock.(was showing in stock on the web Site ) after being convinced that the grey version was just as nice and could be delivered by Tuesday the following week I decided to ordered the grey set and payed £999.99 in full.
2 days later I received a email telling me that i had been refunded and the set was no longer available.

Not happy 😠

I did read the reviews about this company that was not great but decided to give them a chance. unfortunately the reviews was correct.

"Brilliant Product and Outstanding Customer Service"

I would just like to echo on the previous reviews and I was hesitant due to previous poor reviews, but you have to take even view on these things.

That said we brought the deco concrete set, it’s massive for sure and really sets our patio area off and a great please to sit and enjoy lots of company.

It’s also very heavy the top is 94kg so make sure you have some help.

On the first delivery we received the correct legs but with a fault where the centre beam was the wrong length and the table had a crack on it.

I can only stress the level of customer service exceeded my expectations, we were offered a swap or a replacement, without hesitation, we took the swap on a day of my choice which went swimmingly, the delivery guy even helped me swap out the boxes.

I would definitely recommend this company in the way they handle complaints.

Thanks guys and we would buy from you again

"Fantastic communication and delivery"

Fantastic communication and delivery. Even though I had an issue with a damaged item the company couldn’t do enough to sort the problem and the delivery driver was fantastic helping me lift the item into place with patience and skill. Overall a very good experience from a company that clearly care about customer satisfaction.

"Brilliant customer service"

We were a little hesitant after reading the bad reviews but I cannot speak highly enough about the customer service that we received from Direct Outdoor Living. There was a problem with our order when it arrived but the customer services team were helpful, polite and sorted it really quickly. Would recommend this company and will definitely buy from them again!

"Excels in all departments"

Was a little nervous of ordering after reading reviews.
Easy to order.
Kept up to date with delivery to suit me
Customers service department very knowledgable & helpful following a small problem which was sorted immediately
Delivery very smooth & again contacted by driver prior arrival
Furniture was all assembled except legs to table & exceptionally well wrapped
All furniture is of very good quality & workmanship with 7 year warranty
Yes it came on a pallet, but how else would it be delivered.

"Excellent"

Very pleased with my lovely garden furniture very well made and looks stunning everybody commented on it. arrived on the day stated in excellent condition very well packaged,on the delivery date I had unexpectedly had to work in the morning I had contacted the company over the weekend by email I had a phone call in the morning of delivery from a delightful lady and 2 emails advising me of times trying to fit in with me nothing was to much trouble would have no hesitation buying from them again

"Bought the FRANCO dining set"

Bought the FRANCO dining set. Opened the container and found that everything was covered in bird droppings. The seats of both chairs were broken with the slats hanging off. The table had a slat missing later found at the bottom of the box snapped in two and another slat had not been secured and fell off. In short the set is totally bonfire ready.

"Read the small print beware!!!"

30 day return only if item is returned in perfect condition, item delivered only to kerbside and you are left with a bloody great pallet to dispose of and although it does not say on webpage our item was a flat pack