"I'm still new to the site but I have…"

I'm still new to the site but I have had a good experience so far with sbk I received my 40 free bet after my 10 euro bet was settled and won a small amount that I was able to withdraw and received on the same day so all good so far I would recommend to others 👍

"Log in process is slow and app tends to…"

Log in process is slow and app tends to run on the slower side

"Urgent Complaint Regarding Suspended Account and Withheld Funds"

Dear Smarkets Support Team,

I am writing to formally complain about the prolonged suspension of my Smarkets account, which has been inactive for over a year, despite my repeated attempts to comply with your verification requests. My account holds a significant balance of €4,665.30, and I have done everything requested to verify my identity and the source of my funds.

Initially, I was asked to provide identification and a statement of my deposits via Skrill, which I promptly submitted. Following that, I was required to present a third-party statement to verify the origin of my transactions. While I found this request questionable in terms of legality, I managed to convince the third party to provide the requested document.

However, after submitting the third-party statement, I was surprised to receive yet another request. This time, you asked for additional details about that person’s transactions, including movements involving yet another individual. You even requested an account statement from this other person. This level of inquiry is highly concerning, as it involves personal and private financial information that does not directly pertain to my account. I find these demands to be excessive, intrusive, and highly questionable from a legal and ethical standpoint.

Due to personal circumstances, including the impact of a severe storm (DANA) affecting my family, I had to momentarily pause my efforts to resolve this issue. However, I later contacted your support team again, requesting access to my funds, but received no response.

Instead, I recently received an email stating that my account has been inactive for 11 months and that, in accordance with your terms and conditions, my balance will begin to be deducted by €5 per month unless I log in. Given that I have already provided all requested documents and have not received a resolution, I find this unacceptable.

I am now resuming my efforts to resolve this matter and expect Smarkets to review my case fairly. I kindly request immediate action to either reactivate my account or allow me to withdraw my funds without further delays.

Please confirm receipt of this complaint and provide me with a clear resolution as soon as possible.

Sincerely,
Javier
jm7630428gmail.com

"Customer service"

Had an issue with a withdrawel however the live chat customer agent helped sort it out for me.

"Very quick service helpful explanation"

Very quick service helpful explanation

"It was rocky at first but then came…"

It was rocky at first but then came across shen and everything was made better. Best customer support encounter I’ve had

"Hi SBK Team,"

Hi SBK Team,

I wanted to share my experience with your platform. While the 2% commission is a positive aspect, I cannot recommend SBK to others due to severe liquidity limitations imposed after making some profits. This makes it impossible to operate efficiently for those who trade. Unfortunately, competitors handle this much better, offering a fairer environment for traders.

If you truly aim to improve your platform, addressing these restrictions should be a priority.

Best,

Omar

"Good platform to place bets no…"

Good platform to place bets no commission mostly straight forward payouts next day. Been on the platform a few years I've lost and I've won like any betting...Worth a go!

"Terrible Customer Service - Avoid"

I recently had a frustrating experience with SBK that highlighted just how poor their customer service is when it comes to handling bet void requests. I accidentally placed a duplicate bet and immediately reached out to their support team, expecting them to understand the situation and void the bet as a goodwill gesture something many other bookmakers would do without hesitation.




Instead, I was met with unhelpful responses and was told my only option was to cash out. The problem? The cash-out value was less than my original stake, which is absolutely ridiculous. Why should I be penalised for an honest mistake, especially when the bet hadn’t even started?



SBK’s refusal to void the duplicate bet and their unwillingness to offer any reasonable solution show a complete lack of customer care. Most reputable betting platforms recognise that errors happen and provide fair resolutions, but SBK clearly prioritises their profits over treating customers fairly.



If you’re looking for a bookmaker with good customer service, avoid SBK at all costs. Their policies are rigid, their support is unhelpful, and their cash-out system is just another way to take more of your money. A truly disappointing experience.

"Created a account "

Created a account , deposited £10 ( so I could bet and recieve the offer of £40 in free bets ) , sent my identification to authenticate my account , before I could place a bet my account suspended saying its a duplicate account even though I've never had a account before, emailed a few times regarding my £10 I deposited ( which you shouldn't have been allowed to do before all authentication was done ) ! So avoid at all costs clearly a scam betting site. Luckily only down £10