"Purchase from Peru"

Is the first time that i purchase from video game central, and it was very easy just select the game, pay with paypal, and after 8 days i received my game in perfect conditions, and also the shipping cost is very low compared with other online stores.

"First rate experience, first rate service."

I ordered a Retro Duo 2 in 1 gaming system and a few games from this site a couple weeks back and not even 24 after placing my order it was shipped via USPS. A week later my order arrived in pristine condition and was packed extremely well as Video Game Central made sure nothing would be damaged in transit. Everything has worked amazing since then with the exception of a NES Tetris cartridge but after giving it a cleaning I figured out the problem as I had to put the game in on a angle in order for the pins to recognize it properly. Other than that there were no major problems as I have had a lot of fun catching up a lot of games that made up my youth.

Thanks Video Game Central for the prompt delivery as deciding to go with your company was a great decision.

"Great service"

Videogamecentral had really great service. the package arrived when expected in perfect condition. only reason that i gave four stars was that i was not able to track the shipment or that i couldn't find the tracking number. in all, would buy from them again.

"I love videogamecental.com!!!"

These guys are great! They have a great selection of games and are really nice any time you call them up. They have awesome accessories at great prices. I recently purchased the new Sony wireless heat set online and I love it. VideoGameCentral had it for the lowest price around and the employees are really polite and easy to speak with. I love these guys and placing orders with them is a pleasure!

"Love em!! I got all my games on three consoles!"

VideoGameCentral.com had a lot of games I was having issue finding at an appropriate price. I called and the gentleman on the phone was very patient and answered all my questions. I actually feel a little bad after a while because he was actually checking to see if they had items not listed on the site, which they did!!!

Placed the order. I ordered standard shipping. All the items came within five days in two separate shipments. They actually threw in some really cool Nintendo Club keychain for free too! Packages came packaged nicely too.

"Won't use Videogamecentral again. Issue unresolved"

Situation: I just made a last minute Christmas purchase of a wii game that was advertised as new. Paid same price as listed on Amazon for a new game plus first class shipping. I specifically avoided several online vendors that advertised "used-like new." Pretty simple, I just wanted a new game for someone to open as Christmas gift.

Game arrived in a torn envelope with a label stating "Used -Like New." If I had wanted a used game I could have could purchased one online for a lot less. Amazon offers to buy back used versions of this game for about a third of what I paid ($30).

I emailed Videogame central the next day asking for a replacement in new condition. Received the following quick reply that same day-
"We apologize for the inconvenience you are currently facing. We are looking into the matter as we speak. We will find out what exactly happened and we should have a response for you before the day is over. Again we apologize for the inconvenience." Thought this was a good sign but then did not hear back by end of day.
3 business days (5 calendar days) later I had still not received a follow up email. After emailing them again requesting either a refund or that they send me a new game, I received the following reply-
"We again apologize for the inconvenience and non response. Unfortunately we never got an official response as to why you received a used copy instead of a brand new one. We are in talks with our supervisor to get the fastest response possible and get this taken cared of asap whether it be for the replacement or refund. Again we apologize for the inconvenience. "
It has now been an additional 3 business days and I have yet to receive a follow up response. I wanted to wait until they resolved my complaint before completing this rating, but enough time has passed.

Simply put, I did not receive what I paid for and now videogame central is completely unresponsive. Don't waste your time, just go to Amazon where you can trust they will make it right if you are not satisfied.

"Bad Experience turned Good"

I ordered a Retro Duo (Black and Red) Nintendo Gaming system in November as a Christmas Present. My expected date of fulfillment was December 13th. As of December 13th my order was still "awaiting fullfillment". I e-mailed customer service and did not hear back from them. After a couple of days I e-mailed again, still no response. I finally called and talked to Dominick. He explained they were having a problem with the Manufacturer sending them this item and it probably would not arrive before Christmas! He did ask if I would like to have them replace my item with another gaming system, which I did not. I then recieved my e mail stating the same proposal. I wish they would have responded in time for me to order from another source without me having to email several times, and finally calling them!!! Videogame Central should NOT have listed this item as being in stock!!! Next thing I knew, I recieved an e mail stating that my order had been fulfilled and would be shipped asap, and this was 3 days before Christmas!!! Considering this had to be shipped from New York to Iowa my hopes for delivery before Christmas were slim to none. After some very tense waiting, I recieved the package on Christmas Eve! Dominick was very gratious when I spoke with him, and I DID recieve my package to be opened on Christmas Day!!! I would order from Videogame Central again, but I would order earlier next time. If there is a problem with an item from the Manufacturer not being sent to them, they should e-mail the client and let them know the situation well in advance!!! Thank You for rushing this order out, my daughter was elated to open this on Christmas Day!!!

"worst customer service experience ever"

I would never consider using videogame central again after the horrible experience encountered when trying to order a gameseat from them. All they did was to keep calling me for price increases without any reasonable explanation or ability to answer questions as to why ,and when they did finally get me an answer it was Lies and more Lies.Their website is old and out of date and any phone calls to get info on a product was met with "I need to call you back cause I don't know." I felt like this was the first time anyone ordered this product from them. I finally canceled my order because of their lack of knowledgable customer service employees. Instead I was able to order directly from the manufacturer (who also had a poor opinion of videogame central ) without any problems or artificially inflated prices. So if you're considering using them make sure you are unable to get it from the manufacturer first before you - as a last resort - order anything from them (videogame central) and be sure you don"t mind paying more for less.I was able to find several items on their website for a lot less elsewhere without any of the hassles and untruths.

"Needs some improvement"

This company really needs to work on matching their website with their actual stock. After reading several feedbacks I see that my issue is the same as several other's. I ordered a nintendo ds from them, and when I didn't get a confirmation saying it was shipped I called them. They stated that the ds was not in stock and offered me another instead. This was ok to me, but it would have been nice to hear it from them instead of me having to call them about it. If I had not of called when I did, then I would not have recieved the ds in time for christmas. I also ended up paying more than I really wanted to in the first place. They were nice and helpful, but the situation was unneccessary, they could have marked the item as "out of stock" and none of this would have happened.

"Not bad at all."

Simple process.I order a DS game,I get the confirmation email showing the status.They just forgot the Tracking number,Simple fix though.Overall I had a pretty good experience from these guys.Think I have another game I have to buy,Im going to look for it there for sure.