"Good company, mattress not very firm"

It's a very good company and they handled my return very well, although it took about 6 weeks for them to pick up the old mattress. I am not happy with the quality of the mattress. It is supposed to be firm but it's very squishy and if someone moves, the other feels it. Bummer.

"Fun unboxing and easy ordering!"

I thought I would absolutely love our new mattress. I do like it, but I don't love it. It is a bit softer than we thought and it does make some noise when we move. The ordering and unboxing was easy and very well explained. It looks good and I like that it is a hybrid.

"Great mattress, but arrived too soon!"

Great mattress, but arrived too soon. 😳
This is our second queen-size Leesa Sapira Hybrid mattress; this one is for our lake cabin. We bought the first mattress 6 months ago, and we love it. The extra cushion compared to our 10 year-old traditional innerspring relieves pressure on my shoulder when I sleep on my side. The price is fantastic with the Wirecutter discount code. My only nitpick is that it arrived 4 days ahead of the scheduled delivery when we were out of town at a wedding. The neighbors dragged it into our garage for us.

"Super comfy mattress"

Super comfy mattress! We’re both side sleepers and it supports us really well. Our back pain is gone! Turns out we just needed a great mattress :))

"Leesa’s customer service is phenomenal"

Leesa’s customer service is phenomenal. The mattress isn’t bad either.

"So glad to have purchased this mattress"

This is the second mattress that I bought from the Leesa company. I thought the website was super helpful and deciding what mattress to buy, the process of purchasing was easy, and having a no interest payment plan was a bonus.

"Very Satisfied with our Sapira Hybrid Mattress…"

We purchased our Sapira Hybrid Mattress 13 months ago. It's a quality product we are very satisfied with it.

"We have bought 4 Leesa mattresses over…"

We have bought 4 Leesa mattresses over the last 5 years. Different sizes and all extremely comfortable.
Can’t wait to go to bed! Highly recommend

"The mattress is ok, customer service not ok"

The mattress is nice -- But the "white glove" delivery is not acceptable considering how much money you spend. It was delivered in an unmarked cargo truck brought up to my room by two delivery men in packages that were covered in a black soot. So to open the packages the soot got everywhere on my brand new rug then of course the hands were dirty from the soot and so it got onto my mattress. I wrote to complain and they gave such an automated "sorry" reply and something to the effect of "at least the mattress was wrapped." It shows me that delivery is really not something they care about once you order the mattres. Furthermore the delivery team couldn't speak English So I couldn't communicate to them to be careful about the soot and I had to wipe down the packaging and provide them with cleaning materials for themselves -- they set it up without explaining everything and left leaving some packaging material behind. The customer experience was not great. That plus the mattress isn't worth the money.

"Extreme Delivery Delays but They Won't Tell You"

I haven't received the item I've purchased, a duvet cover, but thought I really should leave a review of the terrible communication and delivery issues with this company. My item will hopefully arrive a full three weeks after ordering with absolutely no communication from the company. I've called and emailed customer service several times, but they cannot help because the communication within the company is departmentalized. The reps don't know what goes on with production. The best answer I got was "the warehouse says they'll try to ship it in the next few days." It's been nearly a month's wait and this little duvet hasn't shipped! I'm on the fence about cancelling because they'll drag their feet with giving the money back. I recommend just gerting one from Ebay or Amazon; they're from thw same factory anyway . . . Save yourself the headache.