AV4Home
Michael Hughes
"Don't waste your time"
Inferior materials are used to construct this product.
Many metal fixings simply broke when attempting to construct it.
The finish is really bad, a lot of pieces have been damaged along edges and corners.
Edit: apparently the sellers lack the ability to read. I'll be doing a chargeback through my bank under statutory rights for quality less than expected, as they're refusing to deal with that problem themselves.
steveoz
"Great service and product"
Made prefer on the Sunday, arrived on the Tuesday, quality of product as expected.
p glover
"Highly recommended "
Ordered 2 items about 6-30 one evening got a call within half an hour saying he had looked at my order and didn't think the 2 items were compatible but would check with the manufacturer in the morning and let me know he called back next day saying they wouldn't fit so I cancelled the none fitting item saved a lot of time not having to sending things back great service. Item was delivered on the day arranged faultless service
Euan Thomson
"Customer service was excellent"
Customer service was excellent, bought a couple of Frank Olsen units a long time ago and unfortunately lost one of the fitting packs while they were in storage, sent an email on the off chance they may be able to source a new pack for me even though the units had been discontinued, was pleased to receive an email back within a matter of hours to let me know they had sourced the missing parts and would send them out to me. Will definitely use again in future.
ANDY SYMON
"Frank Olsen 1500 Smart TV cabinet. White and grey."
Love the cabinet. The best flatpack experience I've EVER had. It looks fantastic and I can't fault the quality. I did experience a failure within 48hrs of the "Magic Eye" IR unit, but Frank Olsen Customer service sent a replacement immediately via 1st Class post and everything is now working perfectly. I couldn't be happier.
Shaun S
"BDI TV cabinet"
I ordered a BDI TV cabinet, the main reason was that it advertised it could hold 71kg of weight but also because it looked nice. I waited 3 months (which was fine as I was informed of the delay), as I wanted the cabinet to support a 55kg TV.
Unfortunately, after a year the cabinet started to sag in the middle, I informed AV4home, and they relayed this to the manufacturer. However, the manufacturer just said it’s an acceptable tolerance! Now everyone knows that a sagging cabinet is not a thing, and “acceptable tolerance” is a term used in many industries which really means “damn we messed up, lets defend ourselves and say that’s normal”. AV4home did nothing to solve the problem and I had to find a resolution myself.
Be warned BDI furniture does not hold the weight it claims.
James Clare
"Great around experience"
Items arrived well packaged (3 boxes), ordered on a weekend and was delivered on the Tuesday. Units easy to assemble (this was two separate units joined together) so use the instructions for joining multiple units. I was missing one screw in the hinge (this was already in a unit piece so wasn't missing from the bags with screws in), so contacted Av4home to let them know it was missing and that I would try to get one from a local store, they said they would get it sent out to me which they did and it arrived next day (was good as it was a machine type screw and nowhere local had anything similar). Great customer experience will definitely use again.
Mr Lorenco Dervishi
"Celling TV holder"
As an installer AV4Home team advised me the products to go with for my project every part was great quality and making an installer job easier
Chris Morgan
"The picture does not do this justice"
The picture does not do this justice, it’s absolutely lovely piece of furniture. The company was also the cheapest I found and was delivered within days of the completed order. It’s a big 5 stars here. Would highly recommend buying from here.
Amanda Ryman
"Highly rate this company"
Highly rate this company, great products and quick delivery. Purchased this piece of furniture to showcase my late father's Linn turntable. A real crowd pleaser.
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