"Terrible Workmanship, Awful Customer Service - Avoid at all Costs!"

On 6th August 2019, I paid for the SmaryDry to provide a damp proofing solution for my property.

On 3rd November 2019, I contacted SmartDry to notify them that the dampness within the wall remained, and appears to have worsened. I asked for a consultant to visit the property but was told this was not possible.

On 1st July 2021, I contacted SmartDry by phone to notify them that the dampness within the wall remained. At the time, I was selling the property and the buyers arranged for a surveyor to visit the property. Within the surveyors report, the surveyor noted dampness within the wall. SmaryDry spoke with the prospective buyers of the property and confirmed that the SmartDry guarantee is valid. The buyers subsequently pulled out of the property as they had concerns that the damp issue would not be resolved by SmartDry within the required timeframe.

In May 2022, I tried to remortgage the property. The surveyor from the mortgage company refused to remortgage the property due to very high levels of damp. A damp reading was completed on the walls that SmartDry had treated. This showed a 'very high' and 'wet' reading of 59.8. As such, I am unable to remortgage the property and am suffering financial consequences.

Overall, the quality of the workmanshp has been terrible. The customer service is non-existent (I have tried to contact them multiple times in May 2022 without any response). Avoid at all costs.

"Absolutely disgusting customer service"

Absolutely disgusting customer service. Since contacting regarding my damp proof course has failed they haven’t been contactable since. This wasn’t a cheap easy fix. I have tried contacting them numerous times either via email or phone and had no response. Feel like this has been a big scam. It’s ok saying there a life time guarantee but when you can’t get in contact that’s as good as the paper it’s written on. I’m hoping that seeing this review someone might have the decency to contact me

"Review after a few years"

I note that all the reviews are very positive about the initial installation and I would agree with that hence the 2 stars. However, 3 years on, my experience is that the system had limited effect and had since been better resolved using the knowledge and experience of a good builder, so I would be interested to know how many customers are still so satisfied a after living with it for a few years

"Exceptional service and work from a…"

Exceptional service and work from a business very understanding of the needs of my business. It was like working with an internal team - with how much they cared about delivering a quality result. Really enjoyed working with their management team, top experience, would recommend to anyone.

"Quick, Easy Install and Great Customer Service!"

SmartDry gave me sound advice and were quick to come and install their system. The installation was neat and they cleaned up nicely after. The staff was friendly and very helpful. I highly recommend them!

"Awesome Job"

The SmartDry team were great! The system got rid of the damp. Straightforward and good service. Would recommend :)

"Really impressed with the service"

Really impressed with the service. The surveyor came out and checked our property, pointing out a couple of areas of rising damp. A couple of weeks later the installer came and fitted the smartdry bricks. It's been about 6 months since the work was complete and I can see a real difference.

"Perfectly solved musty smell!"

We’ve been having a musty smell in the hallway and living room for ages and have tried everything from ventilation to sprays and dehumidifiers but nothing worked. Smartdry installed their system and within a couple of months the smell was gone. Highly Recommend!

"Excelent service!!!"

We tried various methods to get rid of the damp but nothing seemed to work. Smartdry came out and told us how we could solve our issues, we installed the smartdry dry bricks and within months the mould didn’t return anymore and our damp issues were solved. I will recommend them to friends and family.

"Thanks to SmartDry my damp problems are…"

Thanks to SmartDry my damp problems are finally gone. Our holiday home is very old and we’ve always suffered from damp, but haven’t been able to find a permanent solution. The SmartDry system completely made sense to us so we went ahead, and even though they told us we had to wait for a year for it to work, we’ve already seen the results. Highly recommended...