"GREAT SERVICE"

GREAT SERVICE

"Terrible service"

All the blinds were ordered as block out, translucent were installed. The rep, Jordan, tried to blame me and said I had ordered the wrong blinds. His office then confirmed they priced, and I had paid for block out, and they would correct the issue. After many weeks some of the blinds were replaced. Two blinds were left as translucent, yet despite confirming I had paid for block out Tweed Coast refuse to provide any credit or refund for the difference in cost. They are now trying to say that I only ever paid for the translucent, which they have previously confirmed is not the case. I would buy Luxaflex again but never through Tweed Coast and Security.

"Not so good"

We ordered the Luxaflex Duette Shades. Material itself is good. The wand to operate the blinds - up/down, looks a bit flimsy and don't expect it to last. The other one was the continuous loop - same issue, the rope or string seems a bit loose. We have the top-down, bottom-up design. It now has a gap at the top, more so on one side.
Service is disappointing in terms of the Qantas points offer. At no point did they ask about supplying them the membership number, when I called, they said it's usually when full payment is made. When I finally followed up, they said it was too late, that I should have supplied the number during quote (quote does not say this, it only says they give 1 point per dollar). Had I known this, I would have gone somewhere else. Same quality, similar price and better warranty - maybe better wand operation. When it's time to replace other curtains, I'm going somewhere else.

"Awesome Luxaflex !"

Fantastic customer service from Mark and the Luxaflex Team, from start to finish! Mark was extremely knowledgeable about the blinds we needed and kept us informed throughout the production process. The installation of all our blinds was faultless - the Luxaflex Team were so friendly, efficient and very professional. Highly recommend this fabulous service!!

"Everything just done well"

Everything just done well, end result is what we would have hoped for - and this is why we came back to Luxaflex after having plantation shutters done elsewhere in the house previously. Easy to deal with across the board.

"Always happy with service and superior…"

Always happy with service and superior product

"Helpful service"

Helpful service
Great products
And well priced

"Highly recommend QiShades"

The shades and the awning look even better than I had hoped they would look. Fabulous service and great product!

"Poor service"

We purchased through Luxaflex in Port Macquarie and were quite disappointed with the customer service. We had two cancelled appointments and when the installers arrived they had been given the wrong blinds for our master bedroom, meaning we had to install temporary curtains.
The installation guys were very professional and courteous and the quality of the product is just as described by the salesman
Luxaflex tend to be a little more expensive than other local companies so we did not expect poor service

"Love these blinds, definitely recommend"

I've had other Duet blinds installed in other rooms before and love them. They look nice and work great.
Installation was a breeze.