"Refused to pay return on incorrect item..."

Ordered an item online. Wrong item sent. (Same name but totally different design) when I asked if I could return this for free. They continually said no. The emails went back and forth with images sent but they still refused to pay for me to return the unwanted wrong item!? Terrible.

"Great customer service..."

I was initially really disappointed my return was sent back to me as it was out of the returns period even though this was a Christmas gift. But Tish was ready helpful, responded quickly and gave me an alternate solution which was much appreciated. Thanks Tish!

"Brand new item arrived opened with no packaging...."

The only company I've used that send a 'brand new' deck with no box and no shrink wrap. It just arrived in a black bin bag with some bubble wrap. I know this isn't normal as I've bought a number of decks from the same line using different websites and they've all arrived wrapped in plastic, labelled and in a box.

The board itself is in good condition but it was bought as a gift so coming with no packaging whatsoever just makes it look second hand or ex display. Bit disappointing.

"Unfortunately bought a xmas present in…..."

Unfortunately bought a xmas present in the Two seasons sale which didn't fit. Unable to return after xmas. Should have read the returns policy closer. Lesson learnt wont do that again. Tried customer services direct ....computer says no

"Read the returns print!..."

Ordered a wallet in the Black Friday sales to replace my ageing Billabong wallet. Two colour options, black or navy. There was no image on the website of the navy, only black, but seeing as I have owned the navy version I thought it would be fine. Turned up and it was half navy, half tan. Only when I went to set up a return did I realise that there is no free returns and I wouldn't be refunded the initial postage either! Yes, I should have read the return fine print. Yes, I could have contacted to find out more details. Yes, Two Seasons could at least provide images and a few details on their website to give people an idea about exactly what they will get!

"Please take note of all these negative…..."

Please take note of all these negative reviews.
I gave them the benefit of the doubt and went ahead with my order but after 4 days my items were cancelled and refunded with no explanation.
It really does seem to be pot luck whether you’ll actually get your order with this company!

"I purchased some branded items from…..."

I purchased some branded items from this website that were heavily discounted, I read the reviews but decided to go ahead and purchase with PayPal for protection. On Saturday they refunded part of the order out of the blue. I emailed them asking why as the item showed in stock on the website in my size. No response. Today they have refunded me the other half of the order, without covering what I paid in postage. Again, no contact to explain why and the item is still in stock on the website. I have emailed them again. Live chat on the website always shows them as offline. I couldn’t recommend them. I will need to raise a case with PayPal to get the rest of my money back.

Edit - they have responded to my email today and refunded me the difference. They explained computer problems and stock not updating for the issues. Will improve my rating to 3.

"Wasn't sure - but all was alright!..."

Just as the "Daddy Beee" experience told in one comment below about Paypal and comments....: he motivated me to make the purchase.

The product I bought was in an excellent price and I knew the brand and quality so decided to give it a try. The product was in clearance and it was the last item in its size, so it didnt surprise me it did have some details between the only main one is the internal pocket elastic is quite a bit loose. Still for the price and quality it's worth it 1000%, but the store could have written that in the description.

I'll deffo check another products of them for future purchases.

"What a deal!..."

What a deal! I got brilliant discounted Billabong clothes and I am over the moon that everything fits perfectly so I don't have to deal with returns. Happy customer. I have to say it's super rare that I write reviews, but this service, genuine quality clothes and promt delivery, which was for free was just great. Sweet, thanks!

"Horrible company!..."

Shockingly bad service, non-existent in fact.

Selling used products as brand new products when theyre not! Oakleys turned up looking like the dog had had them.

Ignored me for days and then just gave me a load of excuses.

Be warned these guys are not to be trusted!