"Geroge Browns – eye watering prices and awful customer service"

We called Geroge Browns to get a full service of our Kubota lawnmower. We were quoted £500 +VAT for a half day service. An eye watering amount but bearable, given would take a half day and we heard George Browns were reputable. Engineer arrived promptly was friendly enough but then left promptly, not an hour and a half later. We found out later that the oil had not been filled nor was it clear that a full service had been untaken as described on the phone.
A month later we received an invoice in the post (no electronic correspondence was made). I emailed to query the invoice, with no reply. Rob Adkins called at 8.27am three months later in a frustrated tone asking why the invoice had not been paid. I explained we had sent an email and that the £500 charge was not acceptable for an hour and half service. He was combative on the phone, called back several times, before finally agreeing to reduce the invoice to £383+VAT, arguing that there were over £100 of material costs. His justifications were flimsy and illogical - £383 for an hour half work is ridiculous.
We would not recommend Geroge Browns to anyone, there service is no better than average, extortionate costs, antiquated invoicing systems and unpleasant staff.

"From start to finish I got prompt…"

From start to finish I got prompt efficient service. Excellent price too for the product I purchased . The person i dealt with was Keith.
Cannot fault my experience and would recommend them to anyone.

"Fantastic Service and Assistance - 5 STARS"

Fantastic Service and Assistance in choosing the correct Ride On Lawnmower for our garden. The mower was fully assembled and swiftly delivered to our house by Henry - who then did a very thorough handover, running me through all the relevant safety and operational details. Could not have asked for a better service.

"Excellent Service"

We had a problem with a product purchased and were helped by Henry Wright at George Browns. Service was fast and efficient with a personal touch. Problem sorted. Can highly recommend them!

"Lovely people"

Lovely people, very knowledgeable and honest. The prices are very good too, I needed a blade bolt and they couldn't have been nicer.

"Helpful, Reliable and Friendly"

Exactly what you want from a local business. We needed a few different bits of equipment to maintain the greenery around our industrial units and the George Browns Team were extremely helpful in answering all of our questions and finding the right kit to suit our requirements. We are getting on really well with our Mountfield Lawn Mower and Stihl Strimer and even our customers have commented how nice our entrance looks. Thank you

"Ride on Mower"

I was really impressed with their customer service as i had a few questions about what ride on mower would be best for my set up. I also needed to purchase a strimmer alongside and again the team was very helpful. I will definitely be coming back to George Browns for more Garden Machinery and have already recommended to my friends.

"Great Ride-on Mower Purchase"

After a recent visit to the Leighton Buzzard store to buy a ride-on mower, I was pleasantly surprised at how many were available to view. Their showroom sales person gave great advice and I have a New Stiga heading my way ready for the start of the season. Would highly recommend for all garden machinery needs.

"So helpful and knowledgeable!"

Having recently started my own gardening business, I have found Browns of Leighton Buzzard very helpful indeed , they are all very knowledgeable and give you impartial help and advice. Which I found to be a massive positive for myself and the business, it's enlightening to know that locally there is a store that will go that extra mile to support their customers. Finally, also it goes a long way when you also get service with a smile !.. Regards Darren Perry (Leighton Clearance and Garden)

"Great help, honesty and service"

First time buyer for a ride on mower. George Browns were recommended by another retailer who were really helpful with information but I lived outside their delivery area so they suggested GB. I was very impressed with the way I was handed to the web sales team and then I met Henry, who advised, quoted, PDI'd the equipment, delivered and did a great handover. Then I went back and bought another tool from him....excellent service, well done that man!
No hidden costs, don't be fooled by what may seem cheaper at first from other suppliers, who then hit you with hidden costs.