"Very efficient service."

Very efficient service.

"Positive/Negative"

I have been one of your clients for the past 40 years. I can clearly make the difference between then and the present. Through these years, i have always been a loyal customer (as can be confirmed in your records). Sometimes, I feel that not withstanding the above, no due consideration is given from your side.

Positive: Platform very user friendly.
Most employees are friendly and helpful. They try their best to help, but are constrained by the system adopted by the company.

Negative:
Some high ranking officials are not reachable neither by phone nor by face to face meeting through an appointment.
Too many irrelevant questions asked by help desk employees.On raising a query, one has to tell the whole problem to them and repeat the same story to another person.

"Very good service always received."

Very good service always received.
However, pity it cannot be used for trading options.

"Support is quite responsive"

Support is quite responsive, however I have had issues where money was not credited or "not found" initially and with trading time to settle is super important for me.

Payment methods are poor and they illegally charge on Card transactions which goes against PSD2 regulations. They don't seem to have a clue about said regulations which is worrying.

"One stop shop for investments"

I find the platform meets all my investment needs and is fairly priced. The support is truly beyond all expectations.

"very good servcie"

very good servcie

"Excellent platform makes buying and…"

Excellent platform makes buying and selling stocks and shares very efficient.

"Great app but needs some updates"

I use the app at least 3 times daily, making trades at least once a week.

From my experience sometimes the app loading time feels slow, in particular when changing screens from the main to the portfolio page.

It would be nice if you can bring fees down, in particular on small trades for new traders to start out.

When making trades in USD, it would be nice if the available account balance is shown split in USD and EUR, and not a combined version of the two. This has often caused me confusion of using up my Euro balance on dollar trades.

I would like to have a passcode or touch/Face ID to enter the app rather than having to login.

"Good level of service."

Good level of service.

"Excellent service"

Excellent service