"I am not happy with the response time…"

I am not happy with the response time of the support agent. Furthermore, after a payment was rejected as it was coming from my company, I was still not advised when I would receive the funds back in my company account. I also made another payment was my personal account which is still not processed. With all this hassle, yesterday I could not carry a transaction before the US market opened leading to a loss of income.

"Good experience and very good customer…"

Good experience and very good customer care.

"The only negative is commission fees."

The only negative is commission fees.

"There are a number of issues"

There are a number of issues: user interface is not great and rather clunky. Portfolio does not show % profit or loss on a position let alone annualised profit or loss per transaction under making up that position. Should ideally allow you to see the batches of purchases of each position when you drill down on that, e.g. a single equity showing the breakdown of the individual transactions related to that equity. No great way of judging performance. In addition there have been some issues with the latency on updating of pricing and therefore one does not trust it and has to use an alternative source for near real-time data.

"Excellent trading application"

Excellent trading application. over 40 markets available to trade on, trades in various asset classes and has live prices + superb customer service. Recommended 100%

"A good way to track one’s own…"

A good way to track one’s own investments

"Great interface and responsive support…"

Great interface and responsive support whenever minor glitches cropped up.

"It is good"

It is good, very fast but the older system was better. It Contained more information. Furthermore it would be helpful if research reports are made for every equity on the stock exchange especially in case of new IPO.

"I give full marks for the CCTrader and…"

I give full marks for the CCTrader and other services offered, including portfolio, and statements of accounts. However, I have noted the introductions of a Eur 25 on IPO, which are usually offered for free.

"Truly satisfied with the service"

Truly satisfied with the service
Wish all the management and staff a happy christmas and a healthy new year