"Needs to find a way to VALUE longtime customers"

The office staff (Mike) is great. But I've actually been a Storall tenant since Sonny (Mike's predecessor) back in 2005. That's 10 years.

It would be nice to receive a {%} discount on my bill for my loyalty of 10 years; creating a loyalty club.

The loyalty club could offer VIP'ers (like me) gift cards. The loyalty club could offer discounts for another anniversary with StorAll, anything to make customers feel valued.

Overall, it great, I just dint feel appreciated as a customer.

Food-for thought:
You sometimes have to spend money to make money!

"Our move from Kentucky"

The facility was first class. The only complaint was the price. I thought the price was a little high.

"To expensive"

I've been with them for maybe 3yrs and they have gone up 3 time. What's up with that?

"good staff but..."

staff works good but rent is getting tobe to high for storage

"Mike and Susan great people."

Mike always helpful goes out of their way to help

"TOO EXPENSIVE"

100% disabled veteran and live on a fixed income, Like the convenience
but you charge too much

"Raises rent every few months."

I like the location & the units are nice. However, in 5 years my 5 x 10 unit has nearly doubled in rent. It has happened so much I'ved lost count. Also, the location I'm at (Newcut in Louisville, Ky) charges me more than the price listed on the website. Other than the inflated cost, I haven't had many problems there.

"Too expensive"

When I first started my contract with this storage facility the price was average compared to the market, however, there have been several increases and the cost now is too high.

"Stor-All"

Convenient location situated right on the bus line. I wish they offered covered storage for oversize vehicles such as motorhomes. I would willingly pay double what I am paying now if they offered this service. I wish someone would sweep away some of the debris that is littering the outside storage area.

"Great experience!"

When I was searching for a storage unit, I checked out a couple of places. Stor-All self storage was no doubt the best one I had found. The man helping me was so kind and helpful. The unit was just the perfect size and the price was just right. Moving my belongings into storage was so easy with the free truck and easily accessible unit. I highly recommend this storage unit to everyone and am lucky I found people I could trust with my belongings.