"Got an email saying my item is out for…"

Got an email saying my item is out for delivery. I go to tracking and it says it has been delivered, yet it HASN'T!! There is no customer service for these people and says to contact the person I bought from. What kind of a delivery service is this?! Terrible.

"Avoid like your life depends on it."

Honestly don't see why any business would use Whistl. They are being paid to pick up a parcel, sit on it for a few days and hand it over to RM (usually RM in my experience but could be one of the other delivery companies).....

Why pick Whistl who add extra days onto your delivery when you could just go direct....surely the missing parcels, 30 day delays, dead plants, rotten items are just not worth any possible savings using them.

I try to avoid any company that uses Whistl and make it very clear to the person using Whistl that I will never be shopping with them again for using Whistl.

The only "delivery" company that doesn't even make any deliveries yet is worse than Hermes....that's a talent and a half.

"MY parcel was out for delivery"

MY parcel was out for delivery. Then apparently it was delivered. Then it was out for delivery.

My parcel could literally be anywhere in the UK.

Useless. Absolutely useless.

"1 star is too generous"

Where do I begin. 1 lost item and the tracking has stopped updating. The tracking states the package has been handed to another courier but they do not have it. Contacted Whistl and they said to contact the sender. Another package arrived only for the contents to be stolen (deodorant refill from Wild). Of course I contacted Whistl and it's not their fault and I must contact the seller.
Do they actually care? I suppose they will reply to my review asking me to contact them. Why? So they can tell me to contact the sender again. Utter joke of a company.

"Wish I could give 0 or even -1 star"

Wish I could give 0 or even -1 star. I just read a review below which sounds like my exact experience.... ordered from Groupon nearly 2 weeks ago. First part of order came fine, second still waiting. Said it was going to be delivered today but no luck. Waited in all day, nothing came. Whistl now says “delivered” the tracking is an absolute mess chopping and changing everywhere it has supposedly been. I then popped the tracking number into Hermes and it works and description is that it couldn’t gain access to the property. Groupon say I have to speak to Whistl, Whistl won’t speak to me either. I’m so lost and it wasn’t a cheap order either. I feel so frustrated and not sure what else to do.


UPDATE - H00IEA0027116743
Please advise. Thanks.

"I would actually like to give 0 stars"

I would actually like to give 0 stars. Still waiting to find out where my parcel is. Seller says parcel was dispatched on Monday and Whistl tracking details were given. Whistl say on the tracking that the parcel was handed over to carrier which is Hermes but no update since then and that was on Monday! Hermes still waiting for the parcel from Whistl. Have paid a lot of money for this item and no idea if I will even receive it! Customer service at Whistl are not helpful and tell you to contact the seller because it is a breach of GDPR to tell me where my parcel is despite the seller having given me tracking details and so have now contacted the seller and waiting to see what will happen but just want my parcel to be delivered as ordered as a gift!

Tracking - H00IEA0027967859

"Never use Whistl. 1 star is too good for them"

At the moment I am waiting for my third parcel from Thompson and Morgan to be mishandled by Whistl. The first were plug plants that were dead on arrival due to lengthy delay. T & M replaced without a quibble and the replacement reached us safely.
Ordered more plants, the parcel was out for delivery then disappeared off the systems of Whistl and Hermes altogether.Told T&M who, again, sent replacements. In the meanwhile he original order was suddenly delivered 2 weeks late in a much battered state. At the moment am now waiting to see if the replacements will be delivered. They were due yesterday between 5-7pm by Hermes, no plants. This am Whistl told me they had been delivered at 10 am yesterday. When challenged, they tracked at Hermes and admitted the parcel was still waiting delivery. I feel sorry for Thompson and Morgan, who are excellent, but I will think twice before ordering from them again due to their shipper. As for Hermes their customer services are useless but up until now I have never had a problem with them. Maybe they don't work well with Whistl.

"I’ve had a parcel delivered I don’t…"

I’ve had a parcel delivered I don’t know who it’s from.....it’s been delivered to an address in Sheffield I live in Essex....trying to contact Hermes and parcel said it’s from you no answers form either company Beyoncé frustrating

"First and last time I will be using…"

First and last time I will be using Whistl. It says my package is delivered but it never delivered. I was home all day. No knock, no nothing.

Try to contact them, they said, contact your sender.
No tracing, no information about what the driver did with it. Nothing. Left in the dark. Little care in the world.

I am a little angry to say the least. Ruined my day.

"Useless tracking"

Unfortunately it would appear my supplier has moved to despatching via Whistl.

First (and probably last consignment if the following is the norm)

Check tracking:

Out for delivery: Your parcel has been scheduled for delivery to its destination.

All well and good, but when??

Useless.