"So apparently my gift was delivered no…"

So apparently my gift was delivered no sign of it at our address. I need a pod for this gift

"Ordered from Thompson & Morgan via Whistl"

Ordered from Thompson & Morgan - a Christmas gift for my wife.

Received despatch confirmation advising Whistl was the delivery company.

Googled reviews and panicked! Reviews are not good.

My parcel arrived today, on time, and in perfect condition. My property is difficult to find, so very impressed.

Maybe I am just lucky, but my experience, perhaps due to decent local couriers, was great.

Tracking number 9200106148652222

I am always the first to post negative reviews when appropriate, but in this case I am pleasantly surprised.

"Bottom feeding travesty of a company"

Even after giving themselves a very generous 4-9 working day estimated delivery time for an order placed 3 weeks ago, they still managed to lose my parcel.

How a courier even more incompetent than Hermes exists is beyond me. Look at their joke of a website and ask yourself? Would I even trust this company to clean a toilet, never mind deliver an order.

"ORDERED A CUSTOM PIECE FOR DAUGHTER'S…"

ORDERED A CUSTOM PIECE FOR DAUGHTER'S FIRST HOME. AFTER 16 DAYS THIS COMPANY BURY THEIR HEADS... NO PACKAGE... NO CONTACT ON A CHEAP BUILT WEBSITE! SAFE TO SAY THAT PARCEL FORCE HAVE GOT NOTHING TO WORRY ABOUT. AVOID ON LINE BUYING IF THESE GUYS ARE MEANT TO DELIVER YOUR PACKAGES

"Terrible terrible terrible"

Terrible terrible terrible
Very unhelpful and unprofessional
Lost all my Christmas presents!!!!!!!!

"I was tracking a parcel sent from…"

I was tracking a parcel sent from Printster. Up until a couple of hours ago, the tracking was working. Now all it says is the message below. Nigh on useless if they change the tracking number and don't let you know it, kind of defeats the use of the word 'tracking'. It gets two stars for the start of the process; shame, it seemed to be going so well.

" Unfortunately, your parcel reference number does not match a parcel reference number created on our system.

This could be because the courier has changed the tracking number used while the parcel is in transit."

**EDIT
Perhaps my original two stars was a little harsh. Still, it's not a good experience when your parcel appears to end up in limbo. I have now received a tracking number from Hermes; maybe Whistl need to improve their capture and communication of tracking numbers from third parties so as not to put themselves into the position of getting harsh reviews from customers.

**EDIT
Back down to 1 star. Whistl, by their use of their proxy Hermes have been pathetic. No attempted delivery, not even a card left, and it's being returned to sender. Shocking. Don't use Hermes!

"Pathetic delivery time frames. No tracking."

Parcels were shipped in OCTOBER through this company. No tracking no nothing its disgraceful. Two separate orders are just missing and apparently I'm not able to raise a complaint until it has been 40 business days?
I can't imagine in 2020 anyone being dumb enough to offer an untracked parcel service to Australia. Absolutely useless. If I ever see another company using this shipping service again I will be sure to not place my order. No one can tell me where my parcel is or if it has even made it into Aus yet its horrible.

"i just have no idea what they are…"

i just have no idea what they are doing, they had my packaged passed it to royal mail with no tracking info, absolute joke of a company

"Ridiculous Company"

This is an absolutely ridiculous company. I ordered my item on 26th November 2020 and it still has not arrived. I have contacted the seller who states it should have arrived by 3rd December. I have tried tracking the parcel on Whistl and there is no update since 2nd December. So it has been in transit allegedly for 2 weeks!!!! This is the worst company (worse than Hermes), I have ever known who for some reason are unable to update their tracking information! I would like to know where my parcel is as it is a Christmas present for my daughter and we are now 1 week away from Christmas!! Unless I have an update on where it is or receive my package I will be taking this further.

Tracking number is L1107911000059976001

"What is the point of Whistl?"

Seems pretty pointless to be able to track a parcel till you hand it to royal mail...then the parcel is untracked and I have no clue whether it has been delivered or not.