"Highly recommend"

Great product from lightailing I've had loads from this seller, top quality sets Highly recommend to Lego fans who want to add more detail to their sets, Not yet added to my Lego museum but looking forward to once built
Great help customer feedback if running into issues, overall can't fault the company 5 star from me

"Premium price for Chinese quality, but cool set nonetheless"

So i managed to find out which LED strip is which, this can easily be solved by simply numbering the strips or show an image with the lights on (so you know which one is which).
Yet they choose to picture the LEDs turned off..

I Wrote an review on the website but of course it was removed due to it being critical. (So i am sure there will be plenty more that might've complained but hey who knows). It was a 3 star review but this made it into a 2.

There is no dim on the device and the lights are so bright it's insane.. i cannot imagine anyone looking at this for more then 20 seconds before thinking yea turn it off again. As it can actually light up a complete room.

The instructions are not actually well written but poorly translated and missing steps in my opinion.


All in all this could be a very nice and premium product, but the way this company seems to work shows a Chinese mentality.
Which we all came to know as cutting corners and poor business practices as removing reviews and who knows what more.

Sad to see they don't want to put in the little extra work to make this in a actual premium state which we do pay for with that price.

"Excellent customer service"

The products are good. The customer service is top notch. Every time there has been an issue with an order they are quick to remedy the problem. Would recommend

"No response, and I did not receive my order (yet)"

I ordered a Light Kit for Home Alone on 23 september 2022. I've recieved an e-mail that my order was confirmed and that it was shipped. The track and trace dind't work en until now. I din't receive anything yet. So I send an e-mail to lightailing. I dind't get any respone on my e-mail. Also if I you use the contact form on the website, I get no respone. I hope that I will receive my order or that I will get my money back. I din't expected this. The reviews on this site were Ok

"Meerdere licht sets gekocht bij 1 set…"

Meerdere licht sets gekocht bij 1 set deden de lichtjes het niet bij contact hier over meteen een nieuwe gekregen super tevreden mee wat wel jammer is zijn de batterijen van de afstandsbediening is 2025 en helaas geen 2032

"That was the Best Service of my live"

That was the Best Service of my live. Very fast answers, very helpfull and friendly. I will buy in this store more Times!

"Ganz unkomplizierter und sehr schneller…"

Ganz unkomplizierter und sehr schneller Service, auch nachdem Kauf bereits seit Monaten abgeschlossen! Super, jederzeit wieder

"Outstanding customer service."

Outstanding customer service.
I bought the Hogwarts Castle lighting kit from Amazon and one of the parts was defective. Customer support was friendly and they acted quickly to send a replacement part, which works perfectly.
I highly recommend.

"Excellent aftercare"

Broke one of my Ninjago Garden lightning cord myself however after contacting the helpdesk they shipped me a new one for free! Thats what I call great aftercare! keep up the good work!!!!

"Excellent customer service, friendly and fast!!"

We purchased a lighting kit and one little piece was missing. They were very quick to ship the missing part and we are very happy. Great to work with a company that strives to make every order correct!!!