"Absolute Con"

Absolute Con. Only use if you want to give away your phone to con men.

"Beware - Fraud!"

Had a similar experience to a few others. They fail to verify the legitimacy of the sites they advertise and then do absolutely nothing to help when customers are ripped off. Lost an iPhone because of this terrible company. Have reported to Trading Standards but dread to think how many people have been victims of this.

"Fraud facilitator"

They put me in touch with a scam website, poundstogadgets, leading to my losing an iPhone. They had 5 stars beside their name on the website. When I got to trustpilot, everyone was screaming about fraud at this company yet sellmymobile hadn't taken them down. .
Hopefully trading standards can do something about these guys.

"STEAL my mobile I sent one phone to one…"

STEAL my mobile I sent one phone to one company on their list and another to one on their list I know they have received them can’t contact them. Next email to trading standards

"Working in partnership with…"

Working in partnership with poundstogadgets these guys are also theives

"Used this site to find best price for…"

Used this site to find best price for my broken iPhone. They referred me to phones2pounds. I received my payment within 2 days. Happy days. Thanks 😊

"They are not interested in older phones…"

They are not interested in older phones when you enter the details of older phones the website does not recognise them

"DO NOT EVER SEND THEM YOUR MOBILE!!!"

I sent my old iPhone to this company in June 2021. 6 weeks later I had not heard anything from them. I chased them up and gave the tracking information. They had the audacity to tell me that it was pending from their end. It is either delivered or not. I again chased them they said “On the tracking history it is showing as the item being received by Manchester MC (See Photo),
We are based in Rochdale and only receive items when they come to our local depot.
We will have to give royal mail a call to find out what’s going on. Once we have a status update we will inform you on the matter”. Ok, so what does that have to do me as a consumer? This company provide the postage and paid for it. On 30/06/21, I again sent a chaser they advised of the following “ We have just checked again with Royal Mail and it is still showing up as being delivered to Manchester MC. They are not providing any further information for this. Unfortunately there is not much we can do regarding this as its out of control. We can only process items that we receive in our office. We have sent over a claim form for this package and we will just have to wait for a response on this. At this moment of time there is not much more information we can provide you. Whatever Royal Mail has advised us, we have forwarded on to you. If there is any further updates with your package, we will let you know”. Again I sent another chaser in August but this time the message changed to “We can only wait till these packages are released, before this we are unable to do anything with the order. Royal Mail did not give us any estimated time on delivery, they have only confirmed that its at the warehouse and is still going through the process.” What happened to claim that was being made?! Again in September I contacted them and they advised of the following “Unfortunately we don’t have no control over the packages once they are with Royal Mail. You will need to contact Royal Mail regarding this. We can only process orders which we receive at our office. We do offer a freepost service for customers to send out the handsets but we do advise any high value items should be sent via insured and recorded delivery in case there is any issues with the delivery. If the item does get released from the Manchester sorting office and is delivered to us, we will confirm this and let you know”. I contacted Royal Mail and they advised me that they could not do anything as I did not purchase the postage and it was company to chase on this. I asked them who is the regulatory body and what is there complaints procedure and they completely ignored this.

Moral of this story- DO NOT EVER USE THIS COMPANY, WHAT THEY DONE IS BASICALLY THEFT! SELL YOUR OLD PHONES ON EBAY OR USE ANOTHER COMPANY

"Avoid this company"

Selling my wife’s phone, this company aren’t the recycler but a “middle” man putting you in touch with trusted company’s. I’m afraid this is where it falll flat. The companies they suggest have hundreds of negative reviews based on how they act. Never use this company , wish I had done my homework

"Sell my mobile total rip off"

Sell my mobile total rip off, sent them two good quality phones, having accepted their quote, for them to suggest faults with both and offer pitiful price.
Disgraceful, there should be an Ombudsman for this industry.