"Not helpful"

Not helpful disrespectful chosing people to treat in different ways
100% I won't recommend no one
They took my details my documents and said will deal with my copd cause the housing then they acuse me of being a smoker it's the result of the Copd distress

"Fadup with this company "

I apply immigration spouse visa through a matrix solicitor from derby. Very very very bad experience. They just trapped customers. Just for spouse visa waiting for 17 months still not result. He didn't fill in my application properly. He takes very lightly. Not concern my mintly stress. With his fault, I lost many things. They are very very very poor with immigration law. I will not recommend anybody join them.

"Excellent service"

I was involved in an accident with my old company and i had Lucy Weston work my case. Everything was dealt with properly and with me not knowing alot of what to do i was walked through it and advised on everything correctly. I absolutely would use this company again and it is even nicer when they are a local company too. Fast and efficient with details and helpful to talk too

"Poor across the board"

Poor correspondence, poor work, poor result.

"Don't deal with Ian!!"

Don't deal with Ian!!! Absolutely abysmal...0 communication! Told one thing and nothing happens, told back in November 2023 that court proceedings where being issued , that it would take until May to be concluded! August 2024 arrives..no communication at all since Last November despite leaving emails! I had to contact Ian direct for him to have really non caring attitude as per, that mans tone leaves you with feeling not reassured in the slightest, he tells me 'we can issue court proceedings if I want to? But I probably won't win ( not what I was lead to believe) and that id have to travel to Wrexham to attend!! Bare in mind our last conversation 9mts previous 'court proceedings where going ahead!! And only now because I contact him for an update 'he can proceed 'if I want to with going to court!! This should of been finished with by now with a conclusion!! But I'm chasing Ian as I've heard nothing in 9mts!! Do NOT let Ian take on your case..you'll be fed false information, you'll be doing most of the work yourself!! Total waste of nearly 2yrs!!!

"Had a accident at work matrix…"

Had a accident at work matrix solicitors went beyond my expectation Thought i was married to Lucy the amount of time she was updating me would definitely recommend

"2 years total waste of time got nothing…"

2 years total waste of time got nothing at end despite moving house to do works. Very deflated to be honest and tired

"Excellent service"

I had a disrepair which has been on going with my landlord Lord from 2020 to 2022 which was not sorted out. Desperate situation I contacted Matrix solicitor’s and my disrepair claim was dealt by Cheryl careless. I was given excellent service by her Also all the disrepair was completed by the landlord with the help of Matrix. I fully recommend their services to anyone who is interested. Thank you very much for your help.

"Housing repairs Local Authority"

Stacey who was dealing with my case was very helpful. As a result, all the essential repair work was completed.

"Amazing team and service"

Amazing team and service. I have had issues with my property for years that our housing association continued to ignore resulting in mold,big leak and ceiling caving in. After years of getting no where I contacted these guys. From day one they got straight to work and kept me updated along the way. A special thank you to Lucy who has been amazing dealing with our case, checking we fully understood the process and fighting our corner. Finally after years we have the work starting on our house next week to make it back into a home, with expenses payout for damaged items. Would definitely recommend if you are in a similar situation to me and need a knowledgeable team to fight your case.