"I worked for hair club one year….one…"

I worked for hair club one year….one word to describe m experience and it was TOXIC! First of all it’s very toxic places to work starting from the manger, most not all employees and HR. I reached out to HR but they did nothing.
Some employees have been there for 15 to 22 years, they are cut throat, will do anything to keep their high tipping members, very greedy and mean. They talk very badly about the members. For example, how some of the members don’t tip well. They would push around the non tipping members to each other or me, which was fine with me, because I truly cared about my clients. The Manager was a bully, very condescending and disrespectful, not a team builder at all. I was very unhappy to workin in a toxic environment. The Manager stole my Commission and tried to blame it on other people. I was selling products but she was putting them under her fiancé‘s name. Then one day before she fired me, she told me I was the reason that her fiancé was no longer working at that location. So she decided to come after me and got me fired under false pretenses. The manager has no morals or ethics. She’s not a person with good character or attitude. Mind you this poor excuse of a manager was only there for three months and she turned this place into a toxic work place. I would not recommend anyone to work at this location.

"Canceled order then refused to give refund or reorder"

I ordered a wig 2 years ago, received something that met none of my color specifications and was FAR too small for my head, and requested a replacement after trying to wear it for only 2 days. They understood my complaints and ordered it.
Then covid hit, factories closed, and I waited over 9 months. I was given a complimentary $200 piece from online "while I waited for my order to be moved to a different, open manufacturer and made and shipped". I waited another 9 months, then was informed that after getting the complimentary piece my order had been canceled because I had already "gotten two wigs for the price of one". No one ever told me my order would be canceled--in fact, they specifically said it was being updated and FIXED so I could actually get it--and now they're holding a complimentary apology gift against me. Apparently at HairClub, "We're sorry, we're trying to make this right" gifts are actually just ways to screw people over.

"Had an Xstrands appointment today"

Had an Xstrands appointment today. Once again my stylist Aisha was wonderful! She is always so gentle with my hair and attentive to my preferences!

"My experience at Hairclub in Bedford…Great"

My experience at Hairclub in Bedford has been great. From the moment I walked in there I was made to feel welcome. The staff are great, very friendly and knowledgeable and have gone out of their way to help me. I could not be happier.

"From the day I met the specialist…"

From the day I met the specialist Steven in Montreal I knew I made the right decision. I was sure that I would need a painful and expensive surgery, but Steven explained to me everything that was happening to me and why the surgery was not necessary. My hair has never looked better and I saved a fortune!!!

"Absolutely ridiculous!!"

Absolutely ridiculous!!! I have been waiting a year for the right fit of my system to come in!
The manager of the Warwick RI store keeps telling me it’s due to Covid and they can not get the hair in. It’s on order and they can not give me a specific date so she has been getting the hair from different Hair Clubs that 1-is totally not the correct color and 2- does not fit my head at ALL. This has been an ongoing issue since last OCTOBER! They are very nice and trying to accommodate me but I am sick and tired of paying thousands of dollars for the incorrect color and fit. Why in the world does it take close to a year for product to get there ? Totally disgusted and frustrated!
Jackie -Member since 2015

"Crooks!!"

Crooks!!! They are all crooks … lousy hair stylists , disgusting environment and stupid upper management… save your money … these guys are like McDonald’s, crap product , lousy service and gross . If you are suffering from hair loss go to smaller companies, better service better products and very good customer service…their hair piece looks fake and makes you look like u r wearing a cheap wig

The stylists are crap they hire anyone off the st because REAL STYLISTS won’t work for the company because they have too much restrictions and lousy pay … they only care about your money … during covid lock out they lost soooo many stylists because they treated them all like crap and basically if you are not on board with the company policy BS , then see ya !!!

Everytime I got a hair cut from these people I went home looking like crap while I have hair all over me … amateurish service … they FORCE you to buy their fake products because that’s how they make their money …they train their stylists to milk your every penny and buy their expensive products… they put so much glue on your hair to stick it itches like crazy …SAVE YOUR hard earned money .

BOTTOMLINE is you are paying a TESLA payment for a piece of cheap wig on your head … they know for a fact that people will pay anything just to feel better about themselves..

Go to smaller independent owned companies,they are way more affordable and you actually feel the hair as part of your own ..everytime I left my salon visit appointments I never felt like it was my own hair because they glued it heavily so I felt like a heavy hat on my head .

Ever since covid they lost soooo many clients because they stole their money and being closed until further notice , but every month they took money outta your Acct …first thing they ask you ( when you sign up ) is your debit card number so they can automatically withdraw first of the month .


STAY AWAY

"why would anybody pay for this?"

why would anybody pay their insane prices when you can buy a great lace system online that lasts for several months simply by taking care of it..anybody paying these people must have time and money to waste..I was a member in Winnipeg , actually their first or 2nd customer ever and aside from the people being ok, the price was insane at 5-600 a month..I now buy online for 3-400 including perming and the exact colour I need and have a guy cut it in for me..1 hour every 3-4 weeks, and in between I wash and condition it and put it back on easily..it is not brain surgery..it is simple...

"They were really nice to me but on my…"

They were really nice to me but on my contract it said I can cancel anytime but I may not be entitled to a refund which is fine but when I went to cancel they told me I can’t which made me think then why is there a cancellation policy on the contract they tried to lie to me to make me not cancel it was only when I asked the question “what does the cancellation policy apply too if I can’t cancel” still no answer then finally they said I ca cancel after telling me I can’t cancel tried to make me feel bad for doing something they should expect with some customers other than that they were genuinely nice it wasn’t until I decided I wanted to move on from them when problems came

"My Experience"

My Experience

06/03/2021: I am a 40-year-old male, an ARMY Combat Veteran, and currently work with Fire Departments, ensuring their safety. I signed up at Hair Club (Dallas, TX Branch) in Jan. of 2020. Since this time, I have spent over $4000.00 and have not received one day of hair that I ordered.

My Story:

The first hair piece was ordered in Jan. 2020. It arrived at the end of March. They measured my personal hair and told me I was ready to apply the hair piece. They put it on me, then completely chopped it off. When I asked why, they told me I wasn’t ready for the hair style I was going for (OK, then why did they tell me I was ready??). This hair piece went completely bald, in the front, within 3 days. However, covid hit and I was stuck wearing it for a little over a month. At this point I was completely embarrassed professionally.

In June they called and told me my second hair piece was available. I went to put it on and noticed that it was not even close to the same as the first one. Color, thickness, fit were all completely different. I asked the manager what happened; he told me that the stylists will go in and make changes (lie). I was still new to this, so I went along with it not knowing any better, but thought it was strange that they would change everything without asking. They dyed it and sent me on my way. Of course, the dye only lasted a couple of days, so I was quickly back to looking crazy.

This went on with two or three more hair pieces. Each one came with a different lie about why it wasn’t the right color, fit, etc. He would tell me that “they have to personally dye each hair piece that came in. They usually have months to do this, but since mine just got there; they didn’t have time.” I said “so people can’t order a specific color, you have to dye everything?” “O-no, you can order colors, it's just covid.” (Every time I caught him in a lie, he said covid).

Finally in October, I realized that they had never ordered my hair. They were going into their back room, grabbing other people’s trash hair (I’m guessing that they tried it on but didn’t like it), then telling me it was my hair and of course charging me for it.

At my next visit, I sat down with the manager, called them out on this, and asked them to stop. We then went through the whole order process line by line, so that we would all be on the same page. The next hair piece that I came in for, would be mine. We were all in agreement. I left this visit bald, convinced that we got it right, and ready to receive my hair in Jan.

They call me in Jan. 2021 and tell me it's ready, I show up and see that it’s not even close to the right color. I’m blond, this thing was dark brown. He told me a few more lies about hair dye (trying to get me to put it on), and that was it. I have not heard from anyone since. I’ve called, they keep taking a message and telling me he will call back (he never does). I’ve called the corporate office, they said all they can do is tell the Dallas office to call me (they didn’t). I was completely nice and understanding with this company and they took advantage of me.

I would not recommend Hair Club. Read all of the reviews and take the negative ones to heart. Save your thousands of dollars and buy a nice hat.