"I have read the other reviews and I…"

I have read the other reviews and I have the same questions...The communication is not there. I have emailed and called the Nashville center many times with no response. Why are people continued to be charged for services the are not receiving? Why is there not more communication with clients? More importantly, why aren't you giving straight answers to the questions that have been posed instead of saying, we are looking into it.
Paul

"Well I have been a client for over 10…disappointment!"

Well I have been a client for over 10 years I am appalled that they are asking me to pay a monthly bill for a service that I have not seen for hair that I have not been given for color or services. The extension of the COVID-19 nonessential business to May 18 will now make it two months that I will not be able to go to hair club how is it possible that they have the right under the law to charge me? I failed to see how that is possible. I was told by one of the managers that unless I paid my bill I could not be given an appointment I wish to speak to someone on the executive level.

"Happy client...now more than ever."

Have been a Client for over 25 years. The staff at the Northern Virginia location have always been fantastic, they deserve 5 starts and more. Great stylists Ross, Vania, Rondette, Corey, Maggie, Nikki and others never disappoint. The unusual situation that we live due to Covit19 and the required closing of all establishments has been hard for all of us members who rely on a very unique service from Hair Club. The center at Tyson has been able to assist me in the best feasible way that anyone can do given the situation while keeping the center closed. I was not very happy about the situation and the handling of closing but I realize the safety of everyone prevails. Silvia Kentes is the most efficient and personable manager Hair Club has ever had and was able to help me through the process of getting what I needed while the closing was in place. I have seen Silvia expanding her career at Hair Club - very well deserved.

J. Puente
Northern Virginia

"HCM is shut down due to Covid"

HCM is shut down due to Covid - and my husband was automatically charged for his treatment, which he could not have. They said they would not issue refund, and would see about future opening and charges. My sister-in-law owns a hair salon and didn't charge her customers for services scheduled, but not rendered due to shutdown. It's now about a month later, and his next scheduled appointment is coming up. I don't think they should charge him again.

"Hice un pedido el 26 de enero y estamos…"

Hice un pedido el 26 de enero y estamos ya a 27 de abril. El 18 de febrero les escribí y me contestaron que debido al gran volumen de peticiones se demoraba un poco más. Sigo esperando y ya les he escrito para que me devuelvan el dinero por lo menos. Espero que tengan la dignidad de hacerlo

"Corona Virus shutdown rip off."

HCM continues to charge monthly dues when all their NY offices are closed. Point of service is a salon visit, there are no viable alternatives. They are currently in breach of their service contract. Given their unconscionable action and utter disregard of their customers I’m filing a complaint with the New York Estate Attorney Generals Office. The Attorney General has already threatened NY Sports Club with criminal charges for the same practice.

"I reciently posted a poor review for HCM"

I reciently posted a poor review for HCM and the President of HCH did in fact reach out to me to discuss my issues. He was concerned and addressed the issues. I feel confident now changes will be made to increase the quality control and my satisfaction. I have been a 25+ year customer and have decided to continue as a client

"I was a hair club member for 7+ years"

I was a hair club member for 7+ years. I really should have stopped after two years but fear kept me coming back and paying an exorbitant monthly fee. Had I known then, what I know now, I never would have started it. There are so many better ways to deal with hair loss issues. Unfortunately for me, the system caused further hair loss due to contact alopecia. I am extremely active and was constantly having to deal with skin infections on my scalp. I finally made the decision to stop this crazy process back in July 2019. I am growing my hair back out and it is taking forever; not to mention the damage the system did to my scalp. Please, think long and hard before you do this! Especially considering what we are experiencing now with COVID19. Ask yourself if you really want to pay that monthly fee for the rest of your life and if the system will really work for you long term. If not, DON’T DO IT!

"You Made Me Feel So Much Better!"

I have been looking at the Hair Club website off and on over the last few months in an effort to research all possibilities for my hair loss and then finally decided to take the plunge and talk to someone. Since this is the Time of The Great Confinement (COVID-19), I used the online chat feature on the website. I was able to connect with someone right away and received very courteous and respectful treatment and we made arrangements for a video consultation a few days later. I was informed I would receive an email confirmation and also a phone call, as well as a text just prior to the video chat. All of the above happened as laid out and on the day of the consultation, I was connected with Latch at the Portland, Oregon office (I live in Vancouver BC). After some initial pains with Zoom, that neither of us are experienced with, we switched to WhatsApp video call and I proceeded to have the most informative, energizing and to be honest, comforting calls I have had yet with regard to my hair. I have seen two doctors prior to this call, both dermatologists, and did not receive anywhere near the information I received from Latch. In fact, one of them didn't even look at my head. Latch attempted to look at my scalp through the video (I later send him photos) and even though it was difficult, he was able to recommend a treatment for me, which I am now preparing to pursue. In addition to that I received some extra tips on things I can do right now before I begin treatment, which made me feel a whole lot better than I have felt in the last year. Thank you, Hair Club and thank you Latch.

"Totally Unprofessional"

At this time of covid, my physical appt. was canceled and a video consult was scheduled. Prior to my video consultation, I received approximately 20 texts and emails from them; three telling me to fill out their questionnaire which I had already done, the other re-confirming my appt and asking if I had any questions. I called them 30 mins. prior to my consultation set up the chat. At the appointed time, no one called. I then called them twice after my conference time came and went and was assured it was being brought to a managers attention and that someone would call. No one ever did. I did however, get an email the following morning telling me my consultation was canceled but listing products for me to purchase. Horribly unprofessional. The way they treat people, I am really surprised they are still in business. While courteous, if you believe the response they gave me below, that this is the first time this has happened, well, that's just being gullible.