"Use a different company!!"

They never mentioned a package that was cheaper than what I paid and almost had to a great sum of money because of that, would not recommend this place to anyone.

"Excellent service and staff"

Excellent service and staff, guided me thru the entire process and are always available. Erika, Cindy and Suzanne are incredible. The rest of the staff that I have dealt with is very professional and knowledgeable. I recommend them to anyone looking to address hair loss!

"My experience with Tracy center was…"

My experience with Tracy center was excellent.The attendant Lara has taken great care of me.

"Fatima was very understanding and…"

Fatima was very understanding and helpful

"hair club has changed my life I had…"

hair club has changed my life I had thinning going on and didn't know what to do until I read what hair club does and how easy they make it for new people looking for a hair lose option. The friendly staff and super knowledgeable people working there make sure you're taken of and looking your best. Hair club has helped me find my confidence again thank you.

"Great service"

Tammy has been my stylist for 3 years now and she is a joy to work with.My hair is always done beautiful and she makes me feel beautiful. I really think she takes pride in her work and it shows.Knoville center is awsome would recommend to anyone!

"Buy yourself a wig topper and some glue and save your money."

When I went to hair club last year the salesman told me this would be the solution for me and the only thing that would work because of my alopecia. I asked many questions and asked if this would be a lifelong solution and what exactly it would cost me in the long run. He stated for the $3500 I paid That I was covered and the only thing I would have to pay in the future would be for regular salon visits. I knew nothing About how this works and naively I believed him. The hair pieces and service was great however today when I went in I was told that my contract was expiring and to keep it going would be 539.00 per month!!! I didn't get any services for approximately 2 months due to covid for 1 and 2nd I was completely lied to by the salesman. I am now rushing to find alternatives. Basically xstrands plus is a wig topper glued to your head.....not worth 539.00 a month. Very frustrated 😞.....UPDATE 3/16/2021
Soooo...Hairclub sent me an email asking me to send them my information since they could not find my account ((on internet I use my maiden name)) they had an store manager call me about the review. I told her everything that happened , she told me she would have the manager call me and guess what? STILL NOTHING.....I will make it my mission to let as many people as possible know what they are doing to people....I have had a few messages from people asking me questions about what happened, they WERE potential customers...I told them the facts and only the truth but I feel good knowing that I am at least saving other people from going through what I have. SHAME ON YOU HAIRCLUB for taking advantage of people at their most vulnerable times.

"Don’t even waste your money because I…"

Don’t even waste your money because I promise you, you’re never going to get it back. My package has been missing since December 22nd of 2020 and when I contacted them, via email the next day, that was the last I’ve ever heard from them. It’s now January 16 2021 and I still haven’t received my package or a refund/cancellation of my order. I’ve called everyday this week and everyone basically tells me they don’t know anything and that they’ll “pass it on,” whatever that means. Why isn’t there a direct line for orders and refunds and why don’t they respond to their emails. I’ve sent over 5 emails since the first and haven’t gotten a response for any of them! Also why do you have different departments and you’re employee’s are unaware of what they even do and how to even contact them. I’m beyond frustrated; their products are very expensive and now I’m stuck with a bill for an item I never even got!

"I have been a HCM client for 28 years"

I have been a HCM client for 28 years. I pay for my program a year in advance. My most recent contract expires this month. I was there today and was asked to renew. I asked about the 2 months that I was not able to get those 2 services or one of my new systems while the center was closed due to COVID. I thought the right thing to do was extend existing contract to March to make up for those 2 months or reduce the renewal price by the $798 I paid for those 2 months but received nothing. They were not willing to do anything to make this right. I did not renew and will look for other options if not made whole. This is not the right way to run a business or treat any customer especially one that has been faithful for 28 years and has never complained even when things have gone wrong on occasion. This, however, has me feeling very disappointed in this company. I absolutely love my stylist and have been happy here for these 28 years and don’t want to leave, but I can’t be treated unfairly.
I have not received any contact as of Jan 19. I was told when I was there the GM would call me, but haven’t heard anything. I emailed her last week with no response yet. Who should I contact to discuss my concern. Thanks.

"My scalp was burn sow bad with the tape…"

My scalp was burn sow bad with the tape an glue they dint do nothing about it needed to go to see a Doctor an they confirm me thats wat it was an they dint do nothing about it .. to many complains nothing done..😣