"Not good."

I have very bad experience with hairclub.
Unfortunately was disappointed with the service.

"Feeling like a number."

Although I like my look with hair and enjoy it every day, my experience over the past year has regressed to just being a number.

The personsl touch has left the building however the people are nice. Using a recovery framework while allowing freedom within the framework will help with personalized feeling of care for your clients.

At the level of this product there should be a more personalized approach when a system or service mishap occurs. The recovery when service errors occur is key to the longevity of the business and creating loyalty beyond reason. Loyalty is essential to your business.

Once a member decides to leave due to the lack of care it is extremely challenging to get them back.

"Too expensive, no guarantees"

Went for second appointment, after receiving a 25% discount offer in mail. The price increased by $4000.00 from the original estimate after applying the 25% discount.

"Positive"

Five stars a knife and a fork.

"Review"

Overall my experience has been up and down. I like the way I look. Staff courteous. But it's also stressful to maintain. Something i didnt not foresee or was told in the beginning. I maintain mine a lot at home (reattatchment). I feel for the amount I pay I shouldnt have to. Another problem is getting it done the way I want. Often too long, and the stylist insists not to go shorter. Then when it settles, have to go back in a week. Poly breaks down too quickly. Starts flaking. Maintenence product cost a lot on top of the thousands. A break would be nice. Hard to get appointments sometimes. Overall somewhat satisfied because of the commitment and making it work. But there are areas for improvement.

"Rewarding"

Very friendly, pleasant and professional experience to know Hair Club is there for me whenever I need them.

"i haven't see no Results"

I spent $2,864 dollars Cash y me siento q me cojieron de vendejo porq no visto ningun resultado en este tratamiento y mas q llamo a la officina adonde me dan el tratamiento y no cojen la llamada. Sitio es 2600 Maitland Center. Suite 105 y el numero q llamo es el 4076600310 parese q las q trabajan cojiendo las llamadaa me blockiaron ....Creo q si este tratamiento no me funciona yo quiero todo mi dinero para tras y sin ninguna escusas... asi me siento q nisiquiera cojen mis llamadas q rapido me tira para la Grabacion de la office.....y este tratamiento es muy Caro para lo q veo y mas para como tambien q veo q solo te dan products q nisiquiera valen tanto dinero....

"Price is high and hours are limited"

Overall this experiance has been a positive one. If you take all of the services and buy them on your own, it will probably be cheaper. Going through it gives you an idea of what is needed later

The treatment hours are some what limited as there is only a few "stylists"
and they are not open on weekends.

"They helpfull"

They try to help ur needs

"Management doesn't care"

Management of the club I use doesn't understand issues. They are not clients, so they don't have the correct perspective when issues arise. They only seem to care about the bottom line. Also, in the last 12 months, the club manager has changed twice. Each time, the new manager has failed to introduce themselves to the clients.