"Excellent from order to delivery"

We were after Chef & Sommelier wine flutes and glasses but were unsure what matched with what so rang customer services who assisted us very professionally. Prices quoted were a fraction of those quoted elsewhere together with free delivery. Ordered 16:15pm and arrived next day 08:15am all perfectly wrapped. Quality of product exceptional. Whole experience from initial phone call to courier delivery faultless.

"Arabesque glasses"

Arabesque glasses - great quality, good price, easy to order, delivery on time

"Excellent"

Order processing good, quick on time delivery and good product.

"Order for Xmas"

I have ordered set of craft beer glasses to gift to a friend and try it out on Christmas on 9th December and despite have been told twice that it will arrive anytime now the parcel is nowhere to be seen.
No despatch email or tracking information is provided. Like someone said here I should have checked the reviews on here. It's also funny how perfectly 5 star reviews appears after every bad review.

"Surprised and Delighted"

Surprised and Delighted!
It’s when things go wrong that you find out who you are dealing with.
Despite good packaging, labelling and the usually dependable DPD some of the crystal glasses arrived in bits... “Here we go” I thought, anticipating lots of hassle and time to get it all sorted out.
I called with a heavy heart. Lisa couldn’t have been more helpful. Arranged the replacements and their dispatch immediately, no hassle - everything you hope will happen when you have a problem to solve - but so rarely does. Replacement glasses arrived perfectly today!
Well done Lisa and the Ascot team. First time I’ve bought from you - but I’m now a loyal customer.

"Good product and well wrapped"

Good product and well wrapped

"Would not recommend."

The Gin glasses I received are not the same as the image used on the website. I ordered glasses with a tall thin stem, instead received one's with a short thick stem. Completely different to what I ordered, very disappointed.

"good price and excellent delivery"

good price and excellent delivery

"Your customer service team is the best!"

Your customer service team is the best!

Lisa is absolutely helpful and friendly. She made my day completely shine! Her response and follow up are fast! The main thing is your can hear her 'smile' over the phone. Make us think Ascot wholesale first when we need to shop any catering/ bar equipment or glass. Great prices and excellent customer service!

"Lack of sales-support"

I called their 'sales support' line to be told that I couldn't order over the phone and that there was 1 6 slice toaster left - I thanked the lady, hung up and immediately ordered on line - their system apparently took 30 mins to recognise my order resulting in the last one being sold - so rather than waiting 3-5 days I was asked whether it was ok to wait 6-8 weeks - rubbish service - spent more and bought one from Amazon who delivered in 2 days

I have seen your response and do not accept COVID as an excuse for poor communication - a cheap shot - having no supply can be due to COVID, but your lax ordering processes have nothing to do with it