"Lowa Elite Light MOD Brown Boots"

Great customer service from Ben. I placed my order at the weekend and I was contacted on Monday to say that the item was out of stock, I was offered an alternate product instead however I was not too concerned with the wait.

Got the item within two days when it was available and it was the cheapest price on the market.

I'd recommend these guys any day and will use them again.

Thanks

Andy

"Great customer service!"

I recently placed an order for Lowa Boots after initially enquiring over email. I was promptly phoned by a colleague called Joel who was very helpful and answered my questions and concerns thoroughly and was very informative. He also went out of his way to ensure the product was delivered efficiently, especially due to my short deadline, in which he accommodated. I couldn't recommend him and the company highly enough. I will definitely be using polimil for future purchases. Thank you again Joel.

"Good customer service"

Hi,
just a quick email to say thanks for a good customer service, I am a frequent user of polimil with no problems all orders arrive on time ang are top quality. However on this occasion my order of bates tactical boots were out of stock, I was sent an email explaining what was wrong with the order and also was attached a hyper link to similar products that could possibly meet my requirements. I quickly phoned polimil and spoke to Ben Storer Who quickly processed my order and a refund was back in my account within half hour plus sent them next day delivery as a good will gesture.

Thanks appreciated.

Kind regards

P.Insall

"Excellent customer service experience, super fast next day delivery!"

I dealt with Ben via email regarding my enquiry, he was very fast to respond to my questions. Once ordered the Lowa Mountain Boots took less than 24hrs to arrive! An outstanding service from Polimil, I would actively seek out Polimil in the future. A trusted company. Thank you.

"Great friendly service"

I have worked in the emergency services for over 15 years and as such have ordered boots from several companies. I have to say Polmil have been the best by far. The boots I ordered were out of stock. Ben at Pilmil soon emailed me with alternative options and even though the alternative boots were slightly more expensive, dispatched them to me with no extra cost. His customer service has been prompt polite and efficient. I will becoming back to Polmil next time I need new boots or kit. Thanks

"Excellent customer service"

I bought a pair of boots which had just come off sale and they had no stock left in my size so they offered an alternative size, which unfortunately wouldn't fit. Whilst waiting for new stock (approx 7days) they emailed me with regular updates and sent my boots out with free 48 hour delivery

"Perfect experience"

An easy transaction and even though I had to return the item (didn't fit), but even the returns process was handled quickly and with professionalism by Ben in Customer services. Thank you great work, I will definately use Polimil again!.

"Hawk Swat boots"

Had problems ordering thru the account I set up so decided to call Polimil. Very helpful staff, so I made the order over the phone. Boots arrived within 5 working days and I couldn't be happier with them. Have made a couple of orders thru Polimil now and each time received a free Swat pouch. Please don't send anymore with future orders, 2 is more than enough. Will be ordering more items thru Polimil, impressed with the service but not with the online ordering.

"Poor, Poor, Poor!"

Polmil state on there website that items are in stock. This is false as they are not. My order still had to come from the supplier. Furthermore could not even ensure other items were sent as per original order. Awful experience matched with awful customer service!

"Easy to order, quick and simple delivery."

The web page is simple to view, with no hidden icons. The delivery was quick and uneventful. The items are top quality and good value for money. I have used Polimil several times for military purchases and have never been disappointed. Excellent service and value!