"Jason was excellent and fixed our…"

Jason was excellent and fixed our fridge freezer issue with the door. I would highly recommend him and Capital Repairs.

"Elca extractor"

I had two visits, and waited on parts for my cooker hood extractor. Engineer was very knowledgeable and efficient. Excellent service all round.

"I can’t fault Capital Repairs"

I can’t fault Capital Repairs. Stuart clearly enjoys his work and informed me along the way about what repair he had done.

"Friendly helpful and quick response."

Friendly helpful and quick response.

Many thanks
Anne. MILLS delete s. Mills decease
Thanks A. Mills

"Always happy with the Service"

I have always been happy with the service Capital Repairs offer. It’s the first stop for any issues with any household appliances.

"Washing machine repair"

Quick and very efficient. Very polite

"Nothing But Incompetence & Lies!"

I took my Flymo Hover mower in to Capital Repairs in Rayners Lane on 26/08/2022 and paid them for the cost of the repair up front as requested. The mower was working perfectly, the only problem was that the bolt had seized, so I was now unable to raise or lower the cut.
A few days later I was informed that the mower had been fixed and was now ready for collection. I collected my mower on 03/09/2022 but when I got it home and tried to use it, I found that the bolt that had been loosened, now would not tighten up sufficiently to hold the spacers and the blade in place, with the result that my mower, which had been taken into their "expert repairer" workshop that was supposed to be "trained to repair Flymo Products", or so their website claimed, was now totally unusable - it wouldn't cut and the cushion of air was missing too.
I took the mower back again and spoke to the engineer, who did his best to "fob me off". He told me, "It's because you removed a spacer - that's why the bolt won't tighten - the bolt's too short to reach the bottom of the hole now - you need to buy a longer bolt". My response was to tell him "that's RUBBISH - the bolt was long enough to reach the bottom of the hole before, with or without spacers, the machine is supplied without spacers and the bolt still tightens, and anyway if a spacer is removed, the distance that the bolt has to cover is reduced not increased. I know how this mower works. I've been using it without any problems at all for many years - please stop treating me like I'm stupid.
The engineer said "he needed to try the bolt with the extra spacer included but didn't have one". I told him
"no problem, I've got a pack of them in my car" - I was ready for this, and went out to my car to get them. The engineer tried the extra spacer and found the same problem as I had - the bolt wouldn't tighten down sufficiently to keep the spacers and the blade in place. Obviously, he hadn't tested out his repair before telling me that the mower was ready to collect, had he? When anyone changes a lightbulb, for example, the first thing you do afterwards is to switch it on to make sure it works. Evidently, the engineer, "so-called expert", hadn't thought that necessary and that's why all this has happened.
The engineer said he'd take the mower back into the workshop and have another look, adding "I need to order you a new bolt". I asked him how much that would cost, making it clear that I would not be paying for a new bolt if that too, didn't fix the problem - which I knew it wouldn't! It was just another ploy by the engineer to "fob me off", but I decided to give him the benefit of the doubt as he was supposed to be the expert! The only thing he seems to be an expert in is trying to "fob-off" customers.
As I suspected, the new bolt did not fix the problem. My response to the engineer was "you've stripped the thread whilst forcing the bolt, haven't you?" He'd told me it had taken two of them to loosen the bolt. I used to work for a tool company so know a bit about these things. I did not want to use excessive force myself, or let anyone else use excessive force, exactly for that reason, preferring instead to leave it to the "so-called experts" - why did I even bother?
The engineer now said "he needed to order a new hub" but couldn't give me any idea of an estimated price or time scale, but said he would ring me back when he'd found out. In the meantime, I've been having a look at the price of a "new & guaranteed hub for my Flymo mower" and no it wasn't on E-Bay! I discovered the price was around £30 and expected delivery was within a few days. I also found an online video, showing exactly how to do the job very easily, and the video showed a woman doing the job - so no heavy work involved at all. I received a call from the engineer telling me "the price of a new hub is around £60, but the expected delivery date will be sometime in November". That was the last straw for me!!!!!!!!!!!
Their Terms and Conditions state "labour is guaranteed for 3 months" - the repair didn't last 3 seconds!!!!!
The engineer had given me a list of repairs that he deemed were necessary, focusing mainly on the mains cable, which I'd told him at the outset, "I WOULD BE BUYING A NEW CABLE ONCE HE'D FIXED THE MOWER", WHICH HE MOST CERTAINLY HADN'T, the "so-called expert had ruined it".
I asked to speak to the MD of Capital Repairs but was given the customary excuse that "he was not available". I asked to speak to a manager, and received the same response. I was asked to put my Complaint in Writing by E-Mail - and the response from the MD contained even more issues.
This is not what I expected from a company that claims to be a "family-run business that has been operating for 35 years".
I have, as a result of all this, incurred considerable out of pocket expenses, have added them to my claim and submitted a FINAL NOTICE BEFORE ACTION to the MD

"Absolutely TOP service"

Absolutely TOP service. Extremely efficient, knowledgeable and personable engineer. To be honest his service is 100% the best in my experience

"Installed washer dryer in tight space"

Fitted a new washer dryer in a very small kitchen which required moving the build-in fridge and cooker first. I had originally ordered the washer dryer from a well-known online appliance company but they took it away as they couldn’t do such a tricky installation. Franco was really helpful on the phone when I briefed him on the situation. I will definitely use them again if it goes wrong in the future.

"Had a problem with my gas oven cutting…"

Had a problem with my gas oven cutting out on start up. The engineer knew immediately what the problem was and managed to get the oven working again. Also suggested a replacement part if the problem happens again. Very impressed by his efficiency.