"Good honest service!"

Good honest service!

"They took a while to reply to e-mails…"

They took a while to reply to e-mails (I struggled to organise over the phone due to time differences). But, the communications were clear and the repair was perfect. I'd recommend!

"Disgraceful treatment."

For 9 months I have been trying to have Capital Repairs repair a Caple wine cooler.

So far I have paid them pounds: 387.76 and still don’t have a working fridge. After all this time they will not refund my money and are blaming a supplier.

A brief synopsis of my experience:

April 2021 they came out and told me the fridge needed one new part. I paid 85 pounds plus the call out cost. The part did not arrive until August. The staff in Capital’s repair office were incredibly rude and repeatedly failed to return calls despite promising to get back to me. I was told I should call them myself each week.

In August the part came and was fitted, the engineer then told me another part was needed (I had never been warned this might happen). He told me it would only take a few weeks. I paid another pounds 191.

Again I was left having to call Capital Repairs to chase the order and was repeatedly told they would call me back. No call came.

I was then told the order would not arrive until the Autumn. When October came I was told there was a delay until January. I called in January to be told it had arrived and would be with them within a week. I’m now told the part has not arrived with their supplier.

They claim the only way they can contact their supplier is by e-mail. They say they are left waiting on the phone if they call so cannot put pressure on or gain more information.

I have tried to be understanding about the current supply issues in the world right now but the way this company treats its customers is a disgrace. Avoid.

"Highly recommend"

Highly recommend! Really professional and went above and beyond to make sure my Range cooker / Oven was in good working order. Jason ( engineer ) was so helpful and explained exactly what the problem was. Would definitely use again *****

"Zanussi oven repair"

Zanussi oven repair - can finally bake cakes again! Came prepared with replacement element and problem sorted. Thanks Charlie 👍🏾

"Dreadful"

Dreadful. What should have been an easy repair on my 3 year old washing machine took almost 2 weeks to resolve. In the end, we couldn’t wait any longer and ordered a new machine from AO (who provided a fabulous, next day service). Wouldn’t go near these guys again. The actual engineer was very helpful, but the office was awful. They also try and charge 40 percent for a part they order on your behalf and then cancel.

"This is the most reliable service"

This is the most reliable service. The engineer who serviced our AGA was experienced and extremely professional. Highly recommend

"Excellent communication and quick…"

Excellent communication and quick response

"No problem with fixing my…"

No problem with fixing my dishwasher-although not difficult repair(rats had chewed though drain hose!)it would have been physically difficult due to weight and size of machine, which had to be worked on after disconnection and upside down! Technician knew what he was doing and was more than competent, repair /new hose fitted in about an hour and working fine afterwards. Suggested agile/thin cat and or poison to eliminate rodents(BUT BE CAREFUL WITH POISON AS IT'S TOXIC TO ANIMALS AND HUMANS!!)

"Good service throughout"

Good service throughout, but unfortunate that in the first instance a faulty replacement part was installed. Now satisfactorily replaced under warranty.