"Very efficient and polite service…"

Very efficient and polite service removing my old old washing machine and replacing with new one. Great service.

"Excellent engineer service undermined by poor admin"

3 stars is the average of 5 stars and 1 star. 5 stars for the effort by Capital Repairs' engineer to solve the problem of my CDA washer/dryer overheating, and his courteous and helpful nature: in the end it seems that the problem might just have been a loose wire (which he would have tightened in his investigations). 1 star for the extremely poor and annoying admin surrounding his call: (1) the promised email the day before to confirm his visit the next day did not materialise (2) when I phoned late on the morning of the scheduled visit to establish if it was still on the call handler was unhelpful, saying that I would have received the confirming email, saying that if I had called earlier in the day I would have had confirmation earlier, saying that any non-appearance of the email would have been a technical matter which was not her responsibility (3) the error code thrown up by my washer/dryer had been wrongly reported to the engineer - F09 (fault 09) instead of ERR09 (error 09), which was apparently significant and meant that he devoted most of his visit looking for the wrong thing (4) it had not been conveyed to the engineer, as I had asked that it would be, that I would have arranged parking for his vehicle outside my property at my expense before his visit, with the outcome that he paid on arrival, meaning that Westminster Council was paid twice for the same parked vehicle.

"Rude ,abrupt Engineer!!Never again !"

We just had an extremely rude and abrupt engineer visit to diagnose a minor issue in our AEG dishwasher .I have elderly parents and his manner was not compassionate and downright rude .
I will not be using this company ever again !

"Reliable Company - Recommended"

Capital Repairs have always got me out of a jam. Very reliable and well organised company. All the engineers that have been to me over the years have been well experienced.

"I was lucky a nice early start"

I was lucky a nice early start, job done, and all tested by engineer Stuart a great job, showed me the faulty appliance which was replaced.
Polite and reassuring of my appliance.
Great engineer

"Great quick service"

Great quick service

"Money hungry scammers"

Money hungry scammers. I’ve made an appointment to have a filter replaced on a washing machine. I was given an appointment 2 weeks later and the filter was replaced and have paid for the parts and call out fee. The engineer left without testing my washing machine, My washing machine then started leaking on the same afternoon and I’ve phoned the company who said they will bring out the engineer back out. He came and loosened the filter which was stuck and said you have to use a plier to ram it shut. Then hypothesised the leak must have came from hardened detergent in the detergent box. Then the following day get called to pay and additional call out fee as there’s was “new problem” even though they state unlimited call out fee for the same issue”. The engineer clearly must have put his hypothesis (no actual fixing as already resolved itself) but also tightened/loosened filter which is the main issue. Having tried to explain the situation I was shut down and kept being asked pay the additional fee. No chance to explain no chance to speak to a manager. He even refused to speak to the engineer who came out who could confirm everything. All in all, I’ve paid the additional fee knowing that I will never use them again. They rather get that one time fee than provide customer service to get a returning customer. Absolutely disgusting

"Rubbish company terrible customer…"

Rubbish company terrible customer service

"I have recently used Capital Repairs as…"

I have recently used Capital Repairs as we needed a replacement fridge freezer. Dan the sales manager was so helpful and sorted everything out for us. The two chaps who came to install the integrated fridge were very nice and took our old fridge away for us. Many thanks I would recommend and definitely use the company again.

"BEWARE - Charged for no work"

BEWARE! If they can manage a successful repair, this may be a good service, however, if they deem that something can't be repaired (even when proved wrong) they will charge you anyway... RIP OFF! While a fixed price repair is offered, that is very much not what was delivered for me when I took my kitchen appliance in for repair. Despite claiming to be experts and proclaiming that "we’ll fix it quickly, easily and for a price you can afford", what they actually did was: no work; confirm what I told them when taking the appliance in for repair (that an external part was broken and needed replacing); claimed that a repair was not possible as the part was unavailable, and charged me the full repair fee anyway! After retrieving my appliance, I simply searched online for an original manufacturers replacement part, bought it and fitted it myself. I wish I'd done this in the first place, but I thought the peace of mind handing it over to 'experts' would be better... How wrong I was! After lengthy communications with them, they still refuse to refund the 'repair fee' and refuse to acknowledge that this is a substandard service and poor treatment of a customer. They have offered a token goodwill gesture based on a separate issue of poor service (they told me it was all done and ready for collection, when in fact - nothing had been done!). However I am still substantially out of pocket despite giving them ample opportunity to make amends. Wished I never bothered. AVOID!