"Would highly recommend"

Marcel came to repair the door to my electric cooker.
He did an excellent job and I would recommend this company to others.

"Good service"

Prompt, efficient service.

"An excellent service from ordering to…"

An excellent service from ordering to fitting.

"The markup Capital changes on parts is…"

The markup Capital changes on parts is close to 100%. For that reason alone I would not use them again.

They supplied and fit two burner caps but one was the wrong size. Engineer said "our fault, so keep those - we shall post you the correct size". I then threw away the old ones. Capital then said I had to pay for the replacement cap unless I returned one of the new ones - not what the engineer had said and no longer possible.

I shall be ordering the cap myself from the manufacturer!

"Excellent problem-solving service"

My father's fridge is quite old and it can be challenging getting spare parts. The runner on the bottom salad tray had come apart and the Capital Repairs' agent used his creativity and skill to repair it. He was professional, friendly, efficient and extremely capable. I would recommend this company to anyone that needs a problem solving!

"I had a problem with my cooker and…"

I had a problem with my cooker and Marcel fixed it and gave me useful tips for taking care of it. Thank you!

"Cooker repaired in the end"

Cooker repaired in the end. However much confusion over part required. Where it was being delivered and when. Us having to chase rather being updated. Second repair man could not fault however customer service a little bit lacking. Four weeks without a fully working cooker not ideal for anybody with a family.

"Friendly and helpful but most…"

Friendly and helpful but most importantly efficient

"Be prepared to wait"

Only use this company if you are happy to wait 2 weeks for a repair. My experience of the process is as follows

- first appointment booked quickly

- no time slots and no communication from engineer so you have to wait all day at home

- you will probably need a part and second visit but the part will take 5 days to arrive and you will have no communication about status

- if the part is less than £50 it will be ordered automatically (good) but you won't be told so you will still wait for a call (bad)

- you cannot book an appointment while part is on order, only when it arrives

- no option for express delivery

- if you call you may be offered a 'reservation' rather than a booking, this is a nonsense term to get you off the phone. You don't have a booking.

- no-one will call you, if you chase they will answer the calls, but it is pointless because they have no information to share and can only follow the process

- if you complain about the lack of communication you will be told how great capital repairs are

- when the part arrives you will get an engineer visit booked a week later

- again no time slot so wait at home all day

- after two weeks in total you will have a working appliance

All of this could be improved by some simple communication. Even better would be if they used an express parts delivery service. The rest of the world seems to be on next day delivery.

"Stuart from Capital Repairs visited to…"

Stuart from Capital Repairs visited to repair our cooker. Within the hour, he had repaired the burnt out element, tightened the door screws and left it working perfectly. He was particularly helpful and nothing was too much trouble. Thanks - we will be sure to use you guys in the future. Happy to give this review.