"AVOID AVOID AVOID"

How I wish i had read these reviews prior to ordering, the floormat cracked after six weeks and like many others they want me to post the mat back to Germany at my cost? Criminal behaviour, ive been burned, i'm going to try a chargeback but oh my goodness how i wish i had avoided these cowboys.

Be very careful, i'm now concerned about mt credit card details.

"Waste of money and Very Poor Quality"

Waste of money, I don't recommend it. I spent £60/- and mat quality is very poor and it's gone in a week; I can't use it; When I reached the customer service within 14 days period; They didn't value the customer and didn't give me a proper response; Simply, waste of money;

"Find another supplier for your mats"

Wow I never leave reviews but the service is shocking. Ordered 2 mats, eventually 1 turned up and they said they would look into where the second mat is and get back to me. Never did get back so I contacted them they then said there is a database error and they would not be sending me the mat. Not much use 1 mat which only covers half the room! Asked them to collect their mat and give me a full refund. No can do!

"Shocking customer service"

Shocking customer service. Been trying to get hold of them since September. Various emails, phone calls and none have been answered. My ‘hardwearing and durable mat’ is ripped and destroyed within a couple of months in a quiet family house. Not worth the money.

"This is the most shocking customer…"

This is the most shocking customer experience I have ever had.
They never answer the phones - I have been disconnected 12 times in the last week having been on hold for c 10 mins each time.
They eventually respond to emails but never in the 4 hour time THEY profess. They ignore everything you ask for. I have been waiting for some items for over 2 weeks and they cant even tell me the company they have sent them though nor the tracking number. The WORST e-commerce experience ever. I would NOT recommend using them for anything.

"Better customer service needed"

***UPDATE*** 15/02/21

Item has arrived, looks correct and yet to test. I think they need to up their customer service game here. Absolutely in the dark with everything and should something go wrong, like it has for other customers, there'd be no way of rectifying it.


***UPDATE*** 10/02/2021
I've reported this company to Trading Standards. I'll post a further update...

Ordered a mat to the cost of £66 on the 26th of January 2021, it's now the 9th of February. No delivery/tracking email sent, no answer on their phone line, no reply to emails. Still waiting. They're very quick to take your money.

"Zero Stars for Zero customer service"

Bought a PVC chair mat for carpeted floors to use with a wheeled office chair in a home office. Cracked leaving dangerous sharp edges and I have not been able to get any response out of this company through phone or email. Need investigating by the authorities

"This business needs investigating"

Gave this 1 star because I couldn't give zero. I thought I was quite a savvy shopper but I have been stitched up like a kipper here. Life lesson learnt. Dont use this seller at all!!! Totally agree with all the other reviews. Worst business for customer service that I have ever used.....ever!!!

"Expensive mat that is not fit for purpose"

Paid over £40 for a chair mat for carpeted floors back in Feb 2020. It was delivered in May 2020 and I allowed for the virus condition so was not very surprised. The mat made from something called PET was stiffer then the mat it was replacing. Feb 2021 it has cracked to such an extent that a hole has appeared in it that the chair castor naturally finds. Emailed the company but no answer. Reading other reviews, it appears that this company just does not care. I have to give them just 1 star but wish that Trustpilot had a category of no stars or even negative stars. Maybe that would make such companies as floormats.co.uk sit up and take notice.

"Worst customer service ever"

Worst customer service ever. Ordered a mat from almost 2 months ago and haven’t received anything. A month ago they promised that my “super high quality and premium mat is being hand made” 2 weeks ago they told me that it was shipped and I should get it soon. Guess what? No mat and they are ignoring my queries regarding the order or tracking.

Seems like they drop ship cheap items from China because other mat I ordered broke in less than 2 weeks and they refused to refund money or send replacement