"Great customer service"

We bought some lovely bar stools. Unfortunately they weren't right for us (Too Big) and we had to return them.
The return was made very easy, and we received great customer service. It's when you have a problem that a company shows how good they are and The Rattan Company were absolutely great.

"The light shade turned up when expected…"

The light shade turned up when expected and it is of an excellent quality. We have not as yet put it up.

"Quality product, superb service"

Absolutely delighted with the product - even nicer than it looked on the photos. Quality is excellent and very sturdy and well made. Service excellent two - arrived a couple of days after I placed the order and communication was great about when the parcel would arrive on tge day. Very happy and would definitely recommend this company.

"They were very informative and kept me…"

They were very informative and kept me up to date on my order.

"Komodo bar stools."

Although we had to wait as the bar stools went out of stock.
Once new stock received they were despatched and delivered quickly.
Quality of these stools is excellent and worth the wait.

"Orders were prompt and when I found a…"

Orders were prompt and when I found a small fault, a replacement and collection were organised very quickly. We love our new barstools

"Great Customer Service Experience"

I ordered a moses basket a while back and then ordered some extra fitted sheets for it shortly before Christmas. I ordered four extra sheets but as these arrived shortly before the holidays, I didn't open the individual pouches until I was ready to wash them after Christmas day.

When I did so, I realised I only received one sheet whilst I had ordered four. I contacted customer service and, in all honesty, I wasn't expecting much of a reply as it had already been about 10 days from the delivery and I should have checked this earlier.

I was pleasantly surprised when I got an email from Lucinda at customer service giving me a DPD tracking number saying the other three fitted sheets were on their way. These arrived promptly today.

It's hard to find companies out there with such good customer service and prompt response, and the quality of the product itself is excellent.

I would definitely recommend them to other mums-to-be!

"Beautiful Babies crib"

Babies crib
Beautifully made arrived quickly
4year old delighted with it for Christmas

"I was very Happy with my Natural Rattan…"

I was very Happy with my Natural Rattan shade and was pleased with the quality so decided to order one with the Aqua trim, the shade arrived very promptly, unfortunately for some reason I am struggling to fit it onto my ceiling rose attachment, though I had no trouble with 1st order. The contact phone number on the website is unfortunately incorrect, but I received an alternative number to call following my email to the company, I was advised that it is likely my ceiling rose fitting is likely the issue? I have an electrician coming to
see to check my ceiling rose fitting and cause of issue, as I am totally flumoxed as to why I had no problem with fitting my first shade. It would be helpful if the contact phone number on the website could be resolved in order to improve communication.

"Amazing product great delivery"

Amazing product great delivery! They forgot to put in 2 screws but were quick to send them straight out!
Highly recommend!