"extremely happy with the quality of the…"

extremely happy with the quality of the blinds, the sales girl that came out and the installer. The only issue I have is that the shutters were supposed to be delivered early June. IO had to ring and follow up mid July to find out where they were

"although we had to wait 10 weeks for…"

although we had to wait 10 weeks for plantation shutters to be installed, it was worth the wait . Very pleased with the outcome.

"Woeful experience with this company"

Woeful experience with this company. I had 5 rooms fitted with blinds, 3 rooms had issues post installation.

I called to advise of the issues ( blinds not retracting properly, blind wedged into cassette and cannot be fully opened (too much material on blind and bent damaged spindle installed) & one that makes a loud clicking noise intermittently.) I was advised that the fitter will visit to inspect.

I took the day off work. No one turned up, no call to advise, completely unprofessional.

I call to find out what's going on, the original sales agent sends an email saying the following 'the technician has said it is not an error on installation. I will need to come back to look.'. Turns up. Indeed the blinds are not suited for purpose & one set installed damaged (these are the same ones recommended by the same sales agent). More time off work & two more engineers call up on the wrong day and ask If I'm at home. Another day is booked for them to visit and they agree the blinds don't work and that I'll have to organise ANOTHER day off for engineers to fit the blinds correctly.
Another two engineers turn up and fix two of the rooms. Still have one room with random clicking blind cassette, it didn't make noise while the engineers were there so they said they couldn't do anything. Later I record a video demonstrating the issue. Yet to hear back from the company.

Poorly installed, cheap product masquerading as quality material. I've been hoodwinked by this mob.

They only want your money and have no customer service or interest in fixing their terrible product. AVOID AT ALL COSTS.

"The customer service was difficult to…"

The customer service was difficult to navigate as I work long hours. I was given small notice of the arrival of the person hanging the blinds. I was already on my way to work so had to miss the appointment

"Great quality and service despite a few hiccups"

The customer service in store and the quality of our curtains and blinds from Victory were fantastic.
The only hiccup was the installation. Seemed to be a few lapses in communication between the people installing our blinds and the people managing the installment process. This lead to the installation of our blinds being delayed and rescheduled a couple of times which was frustrating.
Despite this I couldn't be happier with our blinds and curtains. Would definitely recommend.

"Disappointing experience"

Disappointing experience. Never again.

"Very happy with the quality of the work…"

Very happy with the quality of the work done.

"We still have not received the blinds…"

We still have not received the blinds had to chase up on the person to finally fix our space and measure the blinds

"friendly staff but the shutters and a bit disspointing"

The staff are friendly and professional.I love my shutter but the finish doesnt really reach my expections as the gaps around and between the shutter and alot bigger than I remember and let a lot more light in than my previous shutters from a different company. As for my roller blinds love them do the job perfectly

"Great service and very happy with the…"

Great service and very happy with the blinds.