"Excellent customer service"

Excellent customer service from Esha who helped me get a leaking stop cock fixed. She took ownership to help me get an engineer booked in as fast as possible which was for the next day. At the same time Esha was reassuring that they could fix the issue easily which they did.
Also a big thank you to the engineer who came along and it was an awkward urgent job which he pulled out the possible stops and got the job done efficiently.
Would highly recommend SES who were fair and upfront about the costs which were reasonable, that with the service received above i would highly recommend them. Esha and the engineer are a credit to SES

"SES were the go to Home Emergency"

SES were the go to Home Emergency service that our insurance company contacted when our boiler stopped. Very responsive and diagnosed the problem quickly. Unfortunately the pcb needed replacing. When the part arrived the service engineer was prompt and very professional. Highly recommended!!

"Vicki my wonderful friend rung them for…"

Vicki my wonderful friend rung them for me. They came out within 2hours and put tarp over my roof , thank you so much ad my ceiling was starting to crack. Can't thank them enough.

"The customer service representative…"

The customer service representative Kimberley Mulcahy in Membership services was extremely helpful and managed to make an appointment for my boiler to be serviced in April 2023 as I needed this to ensure I met the terms of the 5 guarantee of the manufacturer for my new gas boiler

"Let down and hanging around!"

Failed to turn up for an appointment....again. Useless back office staff who think nothing of letting customers down and seemingly have no understanding that the average person has to take time off work to facilitate engineer access to homes so lose a days pay, thanks.

"Our service took place in June"

Our service took place in June, and the expansion vessel was replaced in July, and it is now October, so rather a long time ago now! It all went well, apart from the fact that the timer is now an hour ahead following the clocks going back, as it doesn't alter automatically in spite of it being meant to, so it will stay wrong till the clocks go forward. Incredibly irritating but by the time I've read the instructions and tried to followed them up it's too quick for me and always reverts back to where it was ...

"Very professional and helpful"

Very professional and helpful, we could have been in danger without them

"Efficient & Courteous service"

Efficient & Courteous service. Clean & Tidy - also very helpful advice about our Boiler.

Jojm Hill1

"Fantastic service and courteous workmen"

Fantastic service and courteous workmen

"Non flushing toilet"

The toilet in the utility room would not flush due to a faulty lift arm and lever assembly. The engineer did not have a replacement so he cobbled a repair using a brass screw.
Time will tell how long this lasts.