"Everything arrived as ordered"

Everything arrived as ordered, well packed and in a timely manner. Prices were highly competitive. Website helpful in finding what I wanted and comparing products

"I won't be using UltraLightOutdoorGear again"

Great site, good stock and I've bought many items from them.

BUT on the two occasions I've needed to contact Customer Services, I've been very disappointed with their poor response and frankly a total lack of 'helpfulness'.

Once I had a product issue and it took ages to get a replacement agreed as I had to fight for it.

Recently a product order went wrong and instead of just helping to fix the issue they gave lots of excuses for why the error occurred which didn't help me one teeny bit to get the item I needed.

"Amazing customer service"

Amazing customer service. Contacted Ultralight today about a product I'd bought and got a really quick response with options. Very helpful. Thanks

"Excellent piece of kit delivered…"

Excellent piece of kit delivered promptly

"The product was shipped extremely…"

The product was shipped extremely quickly, the quality of the goods is excellent, the staff is very friendly, and they also offer great prices on top-quality products.

"Quality outdoor gear"

Excellent range of products. lots of good information to help you choose, prices are reasonable, and I've always been happy with their efficient helpful service

"Got a bag that was oversized"

Got a bag that was oversized. My niece put a slipper in the bag before I returned it. Ultralight outdoor gear refunded the bag and returned the slipper. They were ultra polite and rapid.

"Why Ultralight is my favourite outlet."

I have bought a lot of stuff over the years from Ultralight, they are competitive on price, have a good stock of the major brands, and are very helpful and knowledgeable, several times saving me money and heartache by steering me in the right direction. However, what I rate the highest is their customer service and their speed of dispatch.

Inevitability, I have had minor problems with gear, and the way these have been dealt with just makes me feel a very valued customer, and that is why I return again and again. Additionally, I commend their web site as being so easy to navigate. One of the best in their field.

"Good products and quick delivery"

Good products and quick delivery

"Easy to find and choose"

Easy to find and choose. Quick turnaround and delivery