"great service"

Well i ordered a back massager from pluck point and then read the reviews which got me worried about delivery times taken so long and bad customer service, well i would like to inform people that when i placed my order it said it would take 3 to 5 working days and it came in 3 which is fab so please dont let bad reviews prevent you from buying from this site as i would highly recommend it as it does what it says on the tin and its value for money xx

"Customer service equals ZERO"

Ordered placed and accepted. 5 days later a curt unprofessional email saying no stock. TAKES 5 DAYS TO CHECK YOUR STOCK!!!!WHAT!!!!! This was for my nephews christmas present AVOID AVOID AVOID

"Terrible customer service"

Sent numerous emails with no reply. Tried calling numerous times and no answer phone just rings out

"Braun J500 Juicer"

!!Avoid!

Didn't get my delivery, emailed 10 times and called the company number.
Telephone number has been blocked and no answer on my emails.

"Shocking......."

Ordered a cool box which arrrived without packaging, was filthy and covered in scratches.
I therefore didn't want it so sent it back but they simply didn't get the fact they should sort out the postage for faulty goods. They are completely incompetent.
I wish I had read the review before ordering. If I wanted soiled goods I would have bought something second hand on ebay.
Avoid this company

"RUDE and POOR COMMUNICATION"

I buy a couple of toys, 3 weeks later no show. Started to email. No answer. Called no answer. Called again, got somebody " yes, I will send them today". One week later now show. Called again "They are out of stock, but they will arrive this week". Two weeks later no show. Emailed, called no answer. Suddenly 2 months after the order I received an email out of the blue where they cancelled my order. No explanation. Emails are not even properly written, no even, a "Dear Sir/Madam...or.Regards", Just 1 line with "Your order has been cancelled". RUDE to say the least. DO NOT BUY FROM THIS COMPANY. If they have the item in stock maybe you will just receive it without issues but if there was to be a problem you will realise who you are really dealing with!!

""Lost in transit" twice!"

I highly recommend avoiding this company. The customer service is appalling, contacting them is a nightmare and getting the item you have paid for is like getting blood out of a stone. I ordered a kidkraft kitchen in November and payment was taken on the 1st of December. However despite the delivery estimate being around 14 days the item still wasn't here 3 weeks later so I phoned the helpline and was told the courier had lost it and another would be dispatched and reach me within a few days. Again nothing arrived and when I tried phoning all I got was voice mail, I have left loads of messages none of which have been answered so I started emailing instead. I had to email them multiple times to get a single reply, but eventually I was assured that the item would reach me by christmas as it was a present. The day before Christmas Eve I receive another email telling me the item has again been lost in transit and won't reach me buy christmas. The kitchen cost over £130 and if I don't get it or a refund in the next 21 days I'm contacting trading standards. I wish I'd never ordered from them, I'm not sure I will ever get the item or a refund so beware.

"Appalling service - avoid this company"

I ordered a little wooden piano in good time for my daughter's birthday. The money was taken out of my account promptly but after several weeks of waiting I rang up. Only then was I told that there would be a delay in the order, leaving me with the job of buying another, last minute birthday present. After numerous phone calls on my part and terrible customer service on theirs the piano has finally arrived today one month after my daughter's birthday. The estimated delivery time was 10-21 working days when in fact it has taken 2 months! None of this would have seemed so bad if I had been kept informed by Pluckpoint or at any point offered an apology. Any information I had was through chasing them. After this experience I will never order from them again and urge others not to if they want to avoid terrible service.

"Disappointed"

Ordered a product on Friday and had the confirmation email straight away. Nothing then happened as the store is closed all weekend. On Monday I called them to check I would get the product as it was now showing as out of stock on their site. When I eventually got through (recorded announcement stating to call back later) they said they would look into and call me back. To be fair I did receive a call but it was to tell me that they could not fulfil my order as they did not have the item. In the mean time I had missed other good deals on this from other sellers. All in all I would not use the site again.

"Excellent Product! Great Service!"

I strongly recommend Pluck Point Ltd