"Wonderful experience booking a cruise "

Failsworth Hays Travel make booking a holiday so much easier. Sue is simply amazing, nothing is too much trouble and she explains everything in detail when I was booking a cruise. It gives me a great deal of reassurance knowing that I can just drop an email or give her a call with any questions. Can’t wait to book my next holiday. Thanks 🤩

"Prefer 1 cruising2 1 contact"

Prefer 1 2 1 contact, rather than Internet booking, where discussion with an agent is so very important, call me old fashion!! Details of a holiday can be discussed at leisure. & relying on expertise of the agent to clarify any fears/apprehension.

"Cheeky little Dublin break "

Excellent service, didn’t feel pressured at all, the staff are all very helpful and gave some great recommendations for this surprise city break 💍 🤫

"When using the online chat on the…"

When using the online chat on the website and then going to email I was told several times that I was wasting their time and the time of their colleagues and that they were helping me because they get commission and sent emails in all caps

"Friendly staff"

Friendly staff. Booked without any hassle, in and out , simple

"Very efficient and gave good advice and…"

Very efficient and gave good advice and did not rush us through the process.

"Very friendly helpful service"

Very friendly helpful service. Used Hays a number of times and all the staff are willing to give you the time to find you exactly what you’re looking for. Would definitely recommend Hays.

"Great customer service friendly and…"

Great customer service friendly and helpful service

"Very helpful when arranging our flights…"

Very helpful when arranging our flights and accommodation to a more favourable date which saved us money.

"All the staff in the Hythe (Hampshire)…"

All the staff in the Hythe (Hampshire) branch are so helpful be it in shop or over the telephone. They all go over and above to ensure everything is in place for the booked holiday.