"I wish I could give them 0 stars…"

I wish I could give them negative stars. Absolutely a fake company!!!! No doubt about it!!!!! Don’t listen to me- get your money stolen! I wish I had read these reviews before purchasing. Don’t let their good website fool you.

I purchased an outdoor playset from Petit Seal on 9/7 for a total of $969.99 with an estimated shipping time of 4-6 weeks for the specific color I chose. The website looked really professional and I was excited about the product I ordered for my kids. Based on the 4-6 weeks shipping, it should have been delivered between 10/5-10/19. We did not receive any tracking information, nor did our shop account show that the product had been shipped. So we reached out via email on 10/9 to ask for the tracking information, only to be told there has been a slight delay 1-2 weeks with the product we ordered due to a port strike and recent hurricanes. We understood, but it was weird they couldn’t provide tracking information showing it was stuck at the port. We waited and reached back out on 11/3 since we haven’t heard or received anything. We recieved an email back stating that they were waiting on tracking status from Dascher and didn’t have any information to provide us at that time. We asked for Dascher’s phone number so we could reach out and check the status or the order for which they couldn’t provide the number. They kept reassuring us that everything was ok and thanking us for our patience with the issue. On 11/6 they mentioned that it would be delivered in a few days. On 11/18 we still had not recieved tracking information or the product, so I emailed and reminded them that they said it would be delivered a few days after 11/6, but we hadn’t received any information or the product. I asked for them to send a replacement product. They said they noted my request for a replacement product, but I never heard anything back about that. On 11/26 I attempted to call the number listed on the website again, with no answer. I emailed asking for a refund, for which they haven’t responded. On 11/27 I called the number listed on the webpage and someone actually answered. The reception was so bad, it was staticky and I could barely hear the person on the other end. It was most obviously a scam from the second we started the conversation. No questions asked. He sounded like he was of African descent and could barely speak English, definitely not even full sentences. It took a good thirty seconds for him to respond to me at all every time I would ask something. It was the most sketchy phone call I’ve ever been on before. Try to call it and you’ll see for yourself. He would give me one word answers and they didn’t even really answer my question. He said he didn’t have any tracking information to give me. I then asked for a refund due to not receiving my product and he said I placed the order. Then he said he would put in a request for refund. When asked about that, he said to the team that approves them. However, he hadn’t even asked for my order number yet, so it was just a ploy. He finally looked up my order and said he requested for a refund, but when asked to receive an email stating this, he said he couldn’t. He said when it was approved, we would get an email. I don’t believe him for a second. I asked his name and after finally answering me, I asked him how to spell it.. it took me asking many times for him to finally spell it: Jennot. I asked where he is calling from, only for him to say he doesn’t understand. I asked him several different ways and the line was silent. After about 2 minutes, he hung up on me. The website says they are located in Europe, but the phone was registered to Sheridan, WY. I looked the company up on trustpilot.com and it seems A LOT of other people are also having this same issue with this company. I can’t believe they are allowed to operate a website and scam this many people out of thousands of dollars. They keep emailing you back to string you along in hopes you forget or trust your order is going to be delivered. I hope they get shut down so no one else has to loose money and go through a scam like this.

"niet bestellen!"

niet bestellen!! Je krijgt je bestelling niet en mail contact super slecht!!

"Erg lang gewacht"

25 september besteld,veel gemaild,antwoord gekregen, tel.niet bereikbaar,uiteindelijk geleverd zaterdag 23 november.

"Scammers"

Scammers, don't buy anything

"Llevo 6 semanas esperando el pedido"

Llevo 6 semanas esperando el pedido. Ponía que llegaba en 15 dias. Lo he reclamado en varias ocasiones y me responde que agradecen mi paciencia y que todavía no saben cuando lo mandarán. He solicitado el reembolso y no contestan.

"SCAM! Nicht empfehlen"

SCAM! Nicht empfehlen. Bestellung von 8.11. bleibt bis 02.12. ohne Bewegung. Lieferfrist war 10 Tage. Stornieren kann ich auch nicht, Antwort "Wir können nicht stornieren, weil es versendet wurde. Leider die Tracking-Nr. wir nicht darstellen können". Jetzt wird eine Herausforderung, mein Geld oder Ware zu kriegen. Bestellung #48967

"Commande du 28 septembre pas reçu le 20…"

Commande du 28 septembre pas reçu le 20 novembre. Ils répondent aux mails de relances sous 10 jours mais on avance pas . Très déçu ne jamais commander sur ce site . Impossible à contacter par téléphone . Ils me baladent

"Na ruim twee weken nog steeds geen…"

Na ruim twee weken nog steeds geen geleverd product. Wel steeds via telefoon en mail de toezegging dat het geleverd gaat worden. Dus let op bij gewenste snelle levering niet hiermee in zee gaan. Zag dat dit speelgoed op andere sites direct leverbaar is.

"Terrible"

Terrible. Ponen como disponible un artículo, lo compro, me piden el número de tarjeta, y no viene. Su página de transporte me dice a los pocos días que ya está en mi domicilio (mentira). Reclamo y me dicen que no se ha podido entregar. Yo, con buena fé, hago un nuevo pedido y me vuelve a pasar lo mismo. Pido explicaciones y me dicen lo mismo. Reclamo y me piden el número de cuenta bancaria para darme el reembolso. Se los doy y no sólo no me lo dan, sino que no responden. No pierdas tu tiempo con esta empresa estafadora

"SCAMMERS BEWARE"

SCAMMERS BEWARE. I should have listened to the reviews prior because it’s true. They take your $ and produce no product. Ordered playground set with the same run around excuses for months (color changes, shipping delays, etc) so they can buy time for their scamming scheme. Please stay away unless you want to be hard headed like me and lose out on $3,000 like me. And trust me I don’t write reviews but these people are horrible scammers. Not to mention customer service representatives barely speak English properly. Run while you still can and save yourself the headache. Hence you can’t find any real photos of their play sets on social media all fake photoshop. You probably were looking for a good quality play set like me for a decent price but they are far from it, unfortunately you just have to pay a bit more for a better quality product. Check out Ruff House play sets for a better overall experience and quality.

Your welcome to whom ever I save,
I will continue to post this until my $ is actually refunded.

Ps I would give Negative 5 stars if possible.