"We had a great experience at colchester store colchester…"

We had a great experience at colchester store very professional and great ideas to help us with out new bathrooms being fitted,
Found the staff very friendly, we even had the children with us which would normally be difficult, but because they have an area for children with colouring books etc kept them busy, thank you to all the team

"Helpful staff at Bounds Green"

We found the staff at Bounds Green to be very helpful, particularly John. We could not fault the service and parking was not a problem. We went to other providers for bathroom tiles and finally purchased them from Tiles DIY.

"Amazing service from the guys at the…"

Amazing service from the guys at the Colchester store. Helped us at every step of the way. Bathroom has just been finished and we love it. Make this your first choice for tiles and bathrooms, you won’t be disappointed!

"I recently purchased outdoor tiles from…"

I recently purchased outdoor tiles from Tiles DIY, and I couldn't be happier with my shopping experience. The delivery arrived right on my preferred date. The quality of the tiles exceeded my expectations, and the customer service was outstanding.

"Returns are not easy, but there is good customer support to help you do it"

Very good quality products that arrived on time with very friendly delivery. I would recommend ordering a sample tile before making a big order as the tiles I purchased did look different to the pictures online.
I can understand how this happens, but I was surprised by the difference in colour and had to return.

The returns process requires customers to book and pay for their own collection and return which is straightward when using the curriors Tiles
DIY recommend. As with every company it is useful to read the T's and C's before making a big purchase.
I did not find the returns service easy to navigate, but I did receive very helpful and responsive customer service from Tiles DIY and they have been committed to ensuring I received a positive experience shopping with them, even though I ended up returning the products I ordered.

"visit not too long ago"

I cannot speak highly enough of the exceptional service I received from Jermaine, an employee at 'Tiles DIY'. My recent visit to their store left a lasting impression on me, thanks to Jermaine's professionalism, knowledge, and dedication. Fine young gentleman, he has a bright future ahead of him

"great overall experience"

I recently visited 'Tiles DIY' to work on a little home improvement project, and I can confidently say that Jermaine, one of their employees, made the entire experience outstanding. From the moment I stepped into the store, I noticed how clean and tidy everything was, making it easy to navigate and find what I was looking for. As I approached Jermaine for assistance, he greeted me with a warm smile and genuine enthusiasm.

Jermaine's exceptional customer service skills truly shone throughout our interaction. He went above and beyond to understand the details of my project, patiently listening to my needs and offering valuable advice. His in-depth knowledge of the products and materials in the store was evident as he expertly guided me towards exactly what I required for my project.

"Excellent experience"

Tiles DIY is a brilliant company that offers a diverse selection of tiles,a special thanks to the assistant manager Kallum who offered a wide range of knowledge that helped me complete my bathroom

"good service friendly staff great…"

good service friendly staff great experience overall

"Simply brilliant!!!"

What a wonderful store and helpful staff! Had no idea how many tiles were needed but the manager Kallum happily calculated it all for me and even took the time to inform me of the materials and qualities of each tile design I was interested in! So happy with my experience at Tiles diy croydon will definitely be using them again 😁