"Great selection of tiles"

Great selection of tiles

"NO customer services at all-Callum"

NO customer services at all, Callum the manager was disrespectful rude and was verbally and sexually abusive. I have video footage of the incident. Complaint was made to the company - but they do no nothing- AVOID this store.Police report made. They employ boys who have no respect or people skills

"Excellent Service at Bounds Green Tiles DIY"

Robel (Store Manager at Bounds Green Branch) is excellent. He helped my wife and I choose the right tiles, quantities and all the correct accessories for our 3 bathrooms. It was very reassuring for us to have someone of his experience and knowledge deal with us. He helped arrange the delivery and additional items efficiently and was always on hand with advice after we paid for everything to make sure everything went smoothly. All his prices were competitive and we will be back to purchase more items as we were very impressed by the Vanity Units and Shower Screens he had on display too.

"I approached Tiles DIY with a dilemma and they fixed it"

I approached Tiles DIY with a dilemma, and they fixed it. I ordered tiles from a competitor, and they arrived broken. The competitor refused to help resolve the issue even though they were at fault.

Thankfully, Tiles DIY could provide the tiles in time! Sabrina from the live chat was very patient with me as I explained my problem. She provided the resources I needed to purchase and checked to ensure I understood the process. I was able to order the tiles, and she sought additional confirmation that they would be delivered on line. The tiles were successfully delivered today!!!!!

"Ordered a fantastic earth white…"

Ordered a fantastic earth white porcelain tile was delivered promptly well packaged and driver helped move to side for me would rate as excellent on a bank holiday too

"we went to croydon Tiles DIY today the…"

we went to croydon Tiles DIY today the 1st of April 2023. we were welcomed and supported by Callum. he was professional helpful and polite. he answered all our questions and showed us the products. we thought we would look at alternatives in the local area. We were shocked at the competition they were uninterested and the tiles were not to out liking.
so we came back to Callum and will be placing a large order tomorrow.
The order is only because of the way we were made to feel by Callum, he put us at the centre of everything and is truly an asset to your company.If you had a load of people like Callum your brand would be in safe hands.
well done

"A company who fail to correct their mistakes"

NOT a great company to deal with. over and over they preach about the T&Cs, and have zero customer service skills. We had few boxes which had several broken tiles in, apparently you have to inspect every single tile upon delivery!
Delivery day- expect to sit in all day, you dont get a time slot nor a call to advise they are on their way.

"Had exactly the tile shape and colour…"

Had exactly the tile shape and colour that I wanted. I was kept up to date with the delivery process and the tiles were delivered on a pallet by a very helpful driver. The tiles were protected and well wrapped. No damage to any of them. Will use again.

"Great Company!"

Great Company!
Members of stuff were very helpful and really friendly. Variety of tiles helped me to choose what I needed for my house. Thank you

"Big variety, good quality"

The shop had a big variety of products and the displays were lovely so it gave me a nice idea of how it'll look like on my house. The staff was also helpful and really friendly, communicating fast and efficiently with the warehouse. I'll definitely use them again.