"I needed some help with the activation…"

I needed some help with the activation of my test. Shubhankar helped me out and solved it withing a few seconds, which was great, thank you!

"Shubhankar was very helpful in sorting…"

Shubhankar was very helpful in sorting my issue! Great customer service

"Great service"

Pleased with fast results. Shubhankar was so helpful with my queries.

"Is very helpful and fast reply strongly…"

Is very helpful and fast reply strongly recommend.

"Do not use this company!!!!"

Whilst I agree with some of the reviews below regarding helpful support for ordering and delivery I have recently had very poor service and no result after 3 weeks!!

I am a returning customer. I activated the test and posted it on Friday 24th Sept. It was delivered on Saturday 25th. I contacted them on Monday 27th after no result and was told they did not have my activation details. I redid this and they confirmed receipt. 3 weeks later still no result. I have asked for a refund. They occasionally reply (someone will be in touch, escalating the case etc etc) but nothing. And presumably no result to the government. What is the point of testing if this happens? No result, no service, no help, no refund. Do not use them.

"Great customer support"

The name of the representative that helped me was Shubhankar. Who was able to answer all my questions without issue and was very polite on the phone too.

"Deepthi has been really helpful with…"

Deepthi has been really helpful with all the queries I had.

"Deepthi was very polite and prompt with…"

Deepthi was very polite and prompt with resolution of a typo made by me during my order.

"Very good customer service from…"

Very good customer service from Shubhankar , he has been very helpful in following up with my emails and replying to them .

"Very polite and professional"

I am very pleased with the Rainbow Laboratories service. I had a problem with an email confirmation and Shunhanker was very polite and professional and resolved the matter swiftly. I recommend this service unreservedly.