"Deepthi helped me very fast and…"

Deepthi helped me very fast and efficiently

"Slight hiccup in that only one kit was…"

Slight hiccup in that only one kit was shipped when I requested 3, but customer support, in particular Shubhankar, were superb and the kits shipped the same day.

"Efficient and very polite manner from…"

Efficient and very polite manner from Deepthi

"Poor web-form corrupted my data but customer support resolved the issue"

Trying to book a test, their web form corrupted my data such that some characters were omitted in various fields - apparently it couldn't handle the auto-complete that I'd used without issue on hundreds of sites previously. Thankfully the chat support was very good (once someone eventually responded) and fixed the data. The agent was Chethan

"Thank you Chethan for your speedy help"

Thank you Chethan for your speedy help. All was perfect. Quick answer and very helpfull. We are very happy with your assistance.

"We must have been one of the unlucky…"

We must have been one of the unlucky ones, a week later still not result, kept on ringing them line busy, do they have only on line? Finally got through to them today, they couldn’t find my activation code, they couldn’t even tell me if they received our sample kit back, we posted back with their return box! When I asked if you scan the boxes after they arrive you should have the name of the person who send them back to you. He asked me to purchase another kit, after we have been in UK more than a week, what’s the all point of that? If we had COVID it would have shown by now!! Another money grabbing company, a real disgrace of what’s happening in this country.

"No gold at the end of the rainbow"

I still don’t have the results one week after the lab received my day 2 swab. Little or no communication from Rainbow labs to my emails. Use another company if you don’t want a headache from Track and Trace.

"Shubhankar was a great help"

Shubhankar was a great help. thank you!

"Thanks (Shubhankar)"

Thanks (Shubhankar)

"helpful person"

helpful person, Shubhankar , as I was struggling with my form and the covid testing kit