"Great and quick service"

Great and quick service. Good price too. The building looks old and dodgy at first, but their offices are lovely, and staff are welcoming. Recommend.

"My keys are unusual"

My keys are unusual the first 2 copies received did not fit properly. I reported this and sent more photographs.
Two more keys were cut with specialist care and posted immediately and to my delight they fit perfectly.
Customer service is excellent and I will always use 'We love Keys - 1st Metropolitan Locksmiths Ltd' in future.

"The service was very fast and it was…"

The service was very fast and it was nice, I will definitely come back again if I need to copy my keys

"Importing was a nigthmare!"

Importing from them was a nigthmare.
- They sent shipments through custom office with proforma invoices instead of commercial invoices.
- Commercial invoices, when issued, haded the following issues:
o did not have a unique invoice number.
o did not match with our payments done nor with goods shipped.
o did have VAT despite they were export invoices.

It was impossible to get the required alignment between what was ordered, paid, invoiced, sent through custom offices.

"brilliant service"

brilliant service, professional and gave great advice. I wanted a digital lock, The locksmith came to look at my door and gave sensible suggestions on options, he did not charge me for his time and returned after to fit the lock. He left a bit of a mess, as to be expected, but was fine as he would not have a hoover, and spent so much time on getting the lock to fit well, I was grateful. he had a difficult task taking over 2 hours in the cold. He did not complain and was very polite.

"Do not trust this cowboys "

Do not trust this cowboys .
Dodgy

"Excellent follow up service"

Had some very unusual keys cut last year from Métropolitan based on à photo of the master key for my holiday home. 9 months later when I was able to test them out they were not perfect.
After trying for adjustment by some local key makers I went back to Métropolitain in August. Their service and response was excellent. They made à tiny adjustment based on the Master key and sent me back two perfect duplicates. Very pleased. Thank you.

"Deceiving, Hidden fees, umprofessional,"

Deceiving , unprofessional, hidden fees, its a shame I can't leave zero stars. I got a quote for 2 locks. These so called professionals changed the 1 barrel and left the other as it was. No explanation given, just an apology and charged for a 20 minute job GBP198.00 I have records, invoice, call records if anyone doesn't believe this review.
I would never use these guys again and hope this will help others not to be deceived like we were. Please be aware to scammers like this. All the best.

"very happy with service"

very happy with service, quick and almost always perfect keys to order :)

"Horrible product and customer service"

Horrible product. The keys do not work and now noone from the company is getting back to me as to the next steps. I spent £30.00. the money is not the issue, but in principle acknowledgement of the product and after care would have been amazing.

They were very quick with responses when I wanted to place the order. SO AVOID