"Moving 7,700 Photos from IPhone to Computer"

This was a tedious process to move more than 7,700 photos from my Iphone to my computer, due to my slow internet connection. Shaun S. helped me and made sure I knew how to access the photos. This took a couple days, and he was diligent and courteous.

"The techs were very responsive to…"

The techs were very responsive to correcting my email issues. They were extremely knowledgeable about microsoft

"Shady and misleading"

It is not a scam, they do not steal any info and they CAN fix things if necessary but they are misleading and take advantage of desperate people. They took my dad for $200 because he had a “virus” popup. It was just a phishing scam and my dad didn’t interact with it. So there was no risk. But my dad got worried and looked up Microsoft support phone number and Vonatels number came up as the number. (also misleading). My dad gave remote access to “fix” it and then charged $200. I learned about this layer when my dad told me what happened and my mom explained what she saw. Also I called later. when you call them they don’t say “vonatel” and if you ask them “is this Microsoft?” They don’t say no - they just say “Yes we service your Microsoft computer”. $200 my dad didn’t need to spend. From now on he’s waiting for me to check it out.

"Excellent Cutomer Service"

Excellent Cutomer Service. Agent explained exactly what was wrong and what needed to be addressed.

"great customer service."

great customer service.

"Great Job"

They did a great job, very quick and efficient.

"Customer Service was polite"

Customer Service was polite, quick to respond, and fixed my issues.

"WORKED HARD TO GET MY SYSTEM FIXED"

WORKED HARD TO GET MY SYSTEM FIXED

7/13/23 I still haven’t heard back from anyone regarding any information on the protection program I purchased. Starting to worry? Calling them tomorrow

"The customer service representative was…"

The customer service representative was very helpful

"Thank you very much for your patience"

Thank you very much for your patience. Both problems I needed correct were :) Handled very professionally!