"Very impressed and 5 star"

Very good service and better than the last surveyors we used. Neil is a very experienced and knowledgeable surveyor and the communication was first rate. Took an extra day than stated but the report was of high quality. We used the extra drone survey for the roof and we found out about a new roof which was estimated at 25,000. Current in negotiation about our offer. Neil and Dunhams were 5 star. We would certainly use them again.

"5 Star Surveyors"

We used Dunhamhale surveyor for our house purchase in Croydon. Excellent, and Neil our surveyor was very thorough and provided detail in the report and allowed us to negotiate 16k off the house. The drone survey was extra but worth every penny.

"Great report and Jane answered all our…"

Great report and Jane answered all our questions. Exceeded our expectations. Would use Dunham again. My only complaint is Trustpilot. Three times I tried to add this review and each time the screen froze. Nothing against Dunham though.

"Great service."

Easy process. Great value level 3 survey and drone survey. Excellent customer service. Jane was a pleasure with and went above and beyond the expected service. She took time to discuss the survey in detail.
Would highly recommend

"Level 3 Survey"

Booked a Level 3 Survey with drone footage of the roof of the property we are looking to purchase.

I found the report detailed and the drone footage allowed us to talk to the owners in regards to issues.

I was a bit iffy about which company to use for a survey due to some of the reviews but overall I am happy with the report as it pointed out some things we were unaware of but also pointed out the things we were aware of but wanted some feedback so we could have a discussion.

The only thing I would comment on which tbh is minor was that I didn't receive a notification to say "the survey was booked on x date" just an email to say it was done a few days after it complete but definitely not something to rate down on.

Survey was returned within the timeframe they promised and was as detailed as I was expecting based on their templates.


Lee (Ref: 240550)

"Overall not bad. Referral bonus promised did not happen"

Asked Dunhamhale to conduct a level 3 survey. Overall no bad, did the job.

Minus 1 star each for :
1. Was told that my friend can claim the referral bonus by sending my invoice with his email address. Did so, but no feedback at all.
2. Received an email in *October*, inviting to write a review in trustpilot, offering an Amazon voucher. However the deadline date is *30-Sep*

Eric (report ref 240533)

"Excellent service"

Excellent service, prompt replies to any queries and thorough report received within a week. Would highly recommend

"Did the job, but communication could be better"

We asked Dunham Hale to provide a RICS Level 3 Survey for a property we are purchasing. Responses to our initial inquiry were prompt and report was returned to us within 5 working days of the inspection.

Overall, the service was good, and the report of sufficient detail to satisfy our needs. However, responses for some of our email inquiries were not always answered. For instance, we inquired about the free drone survey promotion (as our initial inquiry was made during September). We also asked about receiving a phone call on the day of the inspection, as well as the proper procedure for processing a referral (my sister had referred Dunham Hale to us), but we received no response.

Elwin (Report ref 240545)

Edit (29.10.2024):

We have since been contacted by Dunham Hale to clarify some of the issues raised in my review. Happy to say the referral will be processed pending the proper checks. It was also explained to us that the Drone Survey was not necessary for our particular circumstances as it would provide no extra benefit for us. Have upgraded our rating as a result.

"Level 2 homebuyer report"

240531 – Sun Cheung
The survey was carried out in 7 days after my instruction for a level 2 homebuyer report. A detailed survey report was completed in 2 working days. The report provided comprehensive information and supported with pictures for reference. Such information is useful for a home buyer.
Thanks for their prompt response and service. Have referred a friend to use their survey service already.

"Survey and Report carried out quickly"

Had a couple of issues filling out the original quote request form, this was resolved after emailing customer services.
The survey was carried out very quickly and the report returned to us sooner than expected.
The Level 2 Home buyers survey highlighted a couple of things but no in depth comments or guidance were provided. Many sections were just noted as 'unable to investigate due to furniture' or something like that, which gave a sense of lack of care and rushing through the survey. We asked for some follow up information from the surveyor via email, and after getting no response we called to chase, again with no luck. Eventually we got through the next day just to be told there was a backlog in the inbox and we would get a response soon. When we got the response it was just wording cut and copied from their survey rather than any actual advice or insight. It just advised that we go and get opinions from architects, which just felt like passing the buck. If we knew we'd be getting quotes from other entities after the survey anyway, rather than actual advice, we may have gone for the lesser survey and saved some money!
We'd previously used this company for a different property and were very impressed, so chose to use them again this time. Sadly, on this occasion we would only rate the service we received as 'fine'.
Victoria. Ref: 240532

Well your response to Trust Pilot reviews is faster than emails anyway!