"Thanking Sravani for her excellent support"

Dear Sravani,

I would like to express my heartfelt appreciation for the exceptional assistance you provided in resolving my refund issue. Your dedication and commitment to ensuring customer satisfaction were truly commendable.

From the moment I reached out to you with my concern, you exhibited professionalism and a genuine willingness to help. Your prompt response and clear communication throughout the process were instrumental in expediting the resolution. It was evident that you possess a deep understanding of the company's policies and procedures, as you guided me seamlessly through each step.

Beyond your expertise, what truly stood out was your empathetic and patient approach. You actively listened to my concerns, acknowledged my frustration, and reassured me that you would do everything possible to rectify the situation. Your ability to provide a sense of comfort and understanding made a significant difference, as it alleviated the stress associated with the issue.

I am grateful for your determination and tenacity in pursuing the matter until it was successfully resolved. Your attention to detail and commitment to following up ensured that the refund was processed swiftly and accurately. Thanks to your efforts, I can confidently say that my faith in the company has been restored.

Furthermore, your positivity and upbeat attitude made the entire experience pleasant and uplifting. Even amidst challenges, you maintained a cheerful demeanor, which left a lasting impression on me. It is rare to encounter someone who combines professionalism with such genuine warmth and kindness.

Sravani, you exemplify the qualities of an outstanding customer service representative. Your exceptional performance and dedication deserve recognition. I sincerely hope that your superiors are aware of the incredible impact you have on customer satisfaction.

Thank you once again for going above and beyond to resolve my refund issue. It has been an absolute pleasure interacting with you, and I am grateful for your unwavering support. Your name, Sravani, will forever be associated with exceptional customer service in my mind.

With sincere gratitude,

Vaseem Ibrahim

"Estafadores muy mala su aplicación …"

Muy mala la experiencia hice una reserva de un hotel y cancele por error y e llamado me dicen que no es reembolsable que no me devuelven el dinero pero le digo para hacer la reactivación del hotel tampoco me dan la opción el
Valor es 365€ no tengo ninguna opción solo la de perder mi dinero sin derecha a nada. Y lo malo que no responden los correos y cuando llamo un número internacional que tampoco te dan ninguna opción es una estafa esto

"Waiting for my refund"

I reserve a paid an hotel and when I arrive to the hotel they didn't haven't any reservation. I paid in the hotel, after I claim the money back to rehlat but 1 month after I:m still waiting for the refund. They say the will refund but don't refund it. This is scam. Don't use this page
RGL2038484

"thanks Sravani"

the response time was great when I faced an issue with my ticket, and the reviewer Sravani provided great support until my problem was settled, I would like to extend my thanks through this review

"DO NOT BOOK WITH REHLAT"

DO NOT BOOK WITH REHLAT.

If there is no star rating, that will be most apt for this vendor. Rehlat has cheated me of my monies. I’m still waiting on a refund of two booking that was cancelled a month ago.
Cancelled booking reference:
RCO2003935 - refund amount EUR 463.585
RCO2003715 - refund amount EUR 470.93
These guys are crooks and very dodgy with their standard email response “we have escalated to accounts for a refund” but no refund received as yet.

"The company is a scam"

The company is a scam. Stay away if you don’t want to lose your money. We booked a hotel and canceled immediately. It’s been over two weeks and they are still not ready to refund. we had 14days for cancellation for a full refund. Have reported the company to the authorities. Hope these scumbags are caught and punished.

"Scam Agents - take you money and leave"

I booked a good deal with them online, 1 day before travel. They came back to me after some time and said that rate is no longer available and I would need to pay more. I told them to just refund me which they said they would do 10-12 business days. We are now almost 1 month on and they have not paid. AVOID THEM, even if the rates look good!

"Customer service through twitter is…"

Customer service through twitter is good thanks mk

"very worst expeirance in my life"

very worst expeirance in my life. i was book the ticket and cancel the ticket.my id is 2040029.but still not getting the refund money.

"ANJI"

ANJI
Save my life thenks